topic Re: Monitor apps, Reload Tasks not working after update to May 2024 patch 3 in Management & Governance

Monitor apps, Reload Tasks not working after update to May 2024 patch 3

paola_galbiati — Tue, 20 Aug 2024 13:53:24 GMT

Hi,

some weeks ago my IT department have updated from the [September 2020] to the [May 2024 patch 3] version

Now some monitor apps are no longer reloaded:

Reloads Monitor - Error: Field 'Reload Duration' not found

Log Monitor - Error: Field 'Status' not found

Operations Monitor - Error: Request timed out

I already try to Re-type the password in monitor_app_* for the specific Data Connection configuration.

Hostname and username has not been changed.

How can I resolve these issues?

Thank you in advance

Regads.

Re: Monitor apps, Reload Tasks not working after update to May 2024 patch 3

shaun_lombard — Tue, 20 Aug 2024 22:18:53 GMT

That is quite a jump in versions. What version of the Reloads Monitor app is in use. I have this version and it runs fine:

Could also potentially be an issue with the backend version of PostgreSQL that you are running.

Re: Monitor apps, Reload Tasks not working after update to May 2024 patch 3

Raju_6952 — Wed, 21 Aug 2024 05:55:28 GMT

Hi @paola_galbiati ,

after upgrading qlik sense license monitor and operation monitor apps will be published to monitoring apps stream automatically.make sure that you are using an latest version of monitoring apps like operations and License Monitor.

For Reloads monitor please try to import the apps from below path and try reloading the data from data load editor .

C:\ProgramData\Qlik\Sense\Repository\DefaultApps

Regards,

Raju

Re: Monitor apps, Reload Tasks not working after update to May 2024 patch 3

paola_galbiati — Wed, 21 Aug 2024 13:23:13 GMT

Thank you @shaun_lombard and @Raju_6952 for your reply.

I tried to import the apps from C:\ProgramData\Qlik\Sense\Repository\DefaultApps and reload the data but I have the same error.

This application files .qvf are dated 2024-05-06

How can I see the apps version? Into details panel there are:

@shaun_lombard , How can I check the PostgreSQL version?

I notice that on my on-prem server there aren't the Qlik Sense Repository Database Service but I'm sure that the database instance is installed on the same machine.

Thanks so much for your support.

Paola

Re: Monitor apps, Reload Tasks not working after update to May 2024 patch 3

shaun_lombard — Wed, 21 Aug 2024 23:11:19 GMT

If you can't see the Qlik Sense Repository Database service, then they must have unbundled PostgreSQL using the QPI tool. Have a look for a service called postgresql-x64-14.

Re: Monitor apps, Reload Tasks not working after update to May 2024 patch 3

paola_galbiati — Tue, 27 Aug 2024 08:29:45 GMT

Hi @shaun_lombard,

I found the postgresql-x64-14 but it isn't active 😕

In any case, I found the solution for my issue.

Into APPS list I noticed some different unpublish version of these monitoring app.

So I tried to publish the lastest and it works.

Thanks anyway for the support

Paola

Re: Monitor apps, Reload Tasks not working after update to May 2024 patch 3

Raju_6952 — Tue, 27 Aug 2024 08:54:07 GMT

Hi @paola_galbiati ,

Thanks for confirming, its great that working for you.

Regards,

Siva Prasad

Re: Monitor apps, Reload Tasks not working after update to May 2024 patch 3

bsk717 — Wed, 16 Jul 2025 21:29:35 GMT

Hey,

I am also having the same Issue with Reloads Monitor failing with Reloads Duration Not found. At present, I am using 7.10, which was captured from Default Apps folder under Repository path.

Where can i find the Latest versioned Apps?