topic Re: "Installation Failed" - Roll bacl error in Management & Governance

"Installation Failed" - Roll bacl error

Thu, 18 Sep 2014 19:04:35 GMT

While installing Qlik Sense Desktop I get an "Installation Failed" error. The transaction had to roll back, and it refers me to the log file. Any suggestions?

Re: "Installation Failed" - Roll bacl error

Giuseppe_Novello — Thu, 18 Sep 2014 19:52:32 GMT

Jon,

Can you attached the instalation log? you can find it under "view setup log folder" . Can you also try, right click the exe> select "run as administrator" and try again to install.

Re: "Installation Failed" - Roll bacl error

pbr — Fri, 19 Sep 2014 14:30:07 GMT

As Giuseppe states, if you could upload the Setup log that would be most helpful in troubleshooting this issue.

Re: "Installation Failed" - Roll bacl error

kouroshkarimi — Fri, 19 Sep 2014 14:32:47 GMT

Might be related to the (on-going) issue I'm having? Installation problem (always rolls back)

Re: "Installation Failed" - Roll bacl error

Fri, 19 Sep 2014 14:59:00 GMT

I'm not sure how to upload the setup log. Any tips?

Re: "Installation Failed" - Roll bacl error

Giuseppe_Novello — Fri, 19 Sep 2014 15:02:39 GMT

upload it here in community, on the right top corner of your reply box there's a "advance editor" click that and at the bottom next to "!app" , click upload file.

Gio

Re: "Installation Failed" - Roll bacl error

Fri, 19 Sep 2014 15:12:00 GMT

Re: "Installation Failed" - Roll bacl error

Fri, 19 Sep 2014 15:12:25 GMT

Which path do I follow to find the file to upload?

Re: "Installation Failed" - Roll bacl error

pbr — Fri, 19 Sep 2014 15:24:20 GMT

(Default -C:\Users\<username>\AppData\Local\Temp). Please note that AppData is a hidden folder.

There should be a SenseDesktop.log and DemoApps.log, please provide both. Though, if you click on the View Setup log folder it should send you to it.

Re: "Installation Failed" - Roll bacl error

Fri, 19 Sep 2014 15:43:08 GMT

Re: "Installation Failed" - Roll bacl error

Fri, 19 Sep 2014 15:43:33 GMT

There are multiple files, which ones should I upload?

Re: "Installation Failed" - Roll bacl error

pbr — Fri, 19 Sep 2014 15:54:55 GMT

SenseDesktop.log, DemoApps.log, SenseDesktop_rollback, and the one without an ending. Please do this for the last attempt at installing the client.

Re: Re: "Installation Failed" - Roll bacl error

Fri, 19 Sep 2014 16:01:06 GMT

Attached are the 4 files.

Re: Re: "Installation Failed" - Roll bacl error

pbr — Fri, 19 Sep 2014 16:16:39 GMT

MSI (s) (B4:28) [13:33:50:218]: Product: Qlik Sense DemoApps -- Error 1310. Error writing to file: \\\<Servername>\Homedrive$\<username>\Documents\Qlik\Sense\Content\Default\Images\Add 2nd Dimension.png. System error 0. Verify that you have access to that directory.

Error 1310. Error writing to file: \\<Servername>\Homedrive$\<username>\Documents\Qlik\Sense\Content\Default\Images\Add 2nd Dimension.png. System error 0. Verify that you have access to that directory.

Looks like you don't have access to the folder path, and if that Homedrive$ is a Roaming Profile you may be running into the same issue that Kourosh ran into here - Installation problem (always rolls back) Can you verify if you're using a Roaming Profile or not? This does seem to be the case though.