topic Re: Problem synchronizing user directory connector in Management & Governance

Problem synchronizing user directory connector

GiuQlik — Tue, 17 Sep 2024 07:35:01 GMT

HI,
I ask the community for help with the problem I am facing.

1. I added new users, visible in QMC -> Users;
2. these users access the hub, but cannot see any Streams/Apps;
3. I tried to sync in the user connector directory, but...

I have this:

and this:

Can you help me?

Thank you

Re: Problem synchronizing user directory connector

M_B — Tue, 17 Sep 2024 08:02:29 GMT

Can you try "LDAPS://domain"? Double check the password for the account and make sure the LDAP filter does not have any issues. I faced a lot of problems setting up LDAP and usually the filter would have something wrong.

Check this for some hints about building the filter:

LDAP Filter Cheat Sheet

Hope this helps.

Re: Problem synchronizing user directory connector

GiuQlik — Tue, 17 Sep 2024 12:16:51 GMT

thanks for the reply.

By doing the test you suggested, I eliminated the warning present in the second screen (and in the log). The refresh date updated, but the status remained in "Idle" and now the error is present in the log:

5 ERROR UserManagement.Repository.Repository.Users.Factories.UserDirectoryFactory Fetching directoryentry LDAP://anpal.local:636/RootDSE failed: The server is not operational.↵↓
6 ERROR UserManagement.Repository.Repository.Users.Factories.UserDirectoryFactory Exception while initializing LDAPS://anpal.local: Setting up connection to LDAP root node failed. Check log file.

Re: Problem synchronizing user directory connector

M_B — Tue, 17 Sep 2024 12:55:12 GMT

For the first one LDAP://domain:636/RootDSE, try using 389 instead (LDAP://domain:389).

If you would like to try to connect securely using port 636, try LDAPS://domain:636

Port 389 is for (LDAP) (non-secure) LDAP://domain:389

Port 636 is for (LDAPS) (secure) LDAPS://domain:636