Qlik Client Authentication Fails

Given-Sekgotodi — Tue, 17 Sep 2024 10:00:12 GMT

We have an issue where our client authentication does not work. We get an error " You cannot access the selected hub because you have no access pass". We can confirm that the users have been allocated professional licenses and are able to open apps from the Hub but get that error when try authenticate from the QS Desktop.

This issue started after an upgrade to the February 2024 SR4.

All ports have been checked, we can Telnet to the server and the license has been synced recently.

https://community.qlik.com/t5/Official-Support-Articles/You-cannot-access-Qlik-Sense-because-you-have-no-access-pass/ta-p/1715138#toc-hId--1680452559

What could be the issue? Is this a known issue?

Thanks

Re: Qlik Client Authentication Fails

mpc — Fri, 27 Sep 2024 14:17:00 GMT

Hi,

Did you try to create a new authentication link ?

Regards

Re: Qlik Client Authentication Fails

Given-Sekgotodi — Fri, 11 Oct 2024 08:29:32 GMT

Yes I have deleted old one and recreated, still get the same error. But users can authenticate when using a link from Qlik Saas not from On-Prem.

topic Qlik Client Authentication Fails in Management & Governance

Qlik Client Authentication Fails

Re: Qlik Client Authentication Fails

Re: Qlik Client Authentication Fails