topic Re: Lost 'Create App' button in Management & Governance

Lost 'Create App' button

doherja — Wed, 18 Sep 2024 21:34:17 GMT

Hello, I have an on-premise installation of Sense Enterprise November 2023 Patch 1. Suddenly, I no longer have the 'Create app' button.

I am enabled as a user and have root admin role
I have a professional license, freshly allocated
The CreateApp rule is the default and is enabled
The node purpose is 'both.'

Additionally, apps exist and are visible in streams, and reload as scheduled without error; but when I try to open one, I get the message: 'the app you specified could not be found.'

Any suggestions appreciated.

Thanks

Re: Lost 'Create App' button

mpc — Thu, 19 Sep 2024 07:30:04 GMT

Hi,

Can you check the access by the Qlik Sense service account at the Qlik Share folder.

Regards

Re: Lost 'Create App' button

TauseefKhan — Thu, 19 Sep 2024 08:01:21 GMT

@doherja Hi,

Check this method:

"Create new app" button missing from Qlik Sense Hub

https://community.qlik.com/t5/Official-Support-Articles/quot-Create-new-app-quot-button-missing-from-Qlik-Sense-Hub/ta-p/1714070

Hope this resolve your issue.

Re: Lost 'Create App' button

doherja — Thu, 19 Sep 2024 14:20:00 GMT

Mpc, I can see the Sense folder, but no Apps folder under it--is that what you are referring to?

Re: Lost 'Create App' button

mpc — Thu, 19 Sep 2024 14:26:12 GMT

I'm refering to the Root folder and its childs, path is available in the Service Cluster QMC Section

Service cluster | Qlik Sense for administrators Help

Re: Lost 'Create App' button

doherja — Thu, 19 Sep 2024 14:47:16 GMT

Correction, I was looking in the wrong spot. Service account can see the apps folder--but I also now see that I was incorrect about tasks succeeding; they have been failing for a few weeks (this server is not yet used for production). I am not aware of what might have changed on the date that they began to fail.

Re: Lost 'Create App' button

doherja — Thu, 19 Sep 2024 14:49:33 GMT

...and the 'Collect and Export logs' button is disabled

Re: Lost 'Create App' button

doherja — Thu, 19 Sep 2024 15:13:44 GMT

Yes, service account has read and write access there, and expected subfolders are there.

When I search for files modified on the date of the last successful reload, I see two extensions that were created on that date: sn-shape and sn-text. I don't know what these are, and as far as I'm aware no update was applied on that date. 'Qliktech AB' is identified as the author.

Re: Lost 'Create App' button

doherja — Thu, 19 Sep 2024 15:49:01 GMT

OK, I found out we updated our license on that date. When I look at the license details, the dates look correct. User licenses have been allocated since that date with no error. Could there be something wrong with the license itself?

Re: Lost 'Create App' button

shaun_lombard — Thu, 19 Sep 2024 22:49:27 GMT

I think @mpc is on the right track.
Check you Service cluster settings, does the "share" actually exist on the server?
Does it have the subfolders, especially Apps? All your App QVF's should be in that folder.

Re: Lost 'Create App' button

Vegar — Fri, 20 Sep 2024 02:56:07 GMT

You write about reallocated licenses.

Did you change the license type for the user(s)? Only users with Professional usage allocation will be able to see the create button. These are also the only users that will see the edit/duplicate option inside an application.

Re: Lost 'Create App' button

doherja — Tue, 24 Sep 2024 14:54:25 GMT

To recap:

I have a current Professional license.
The share exists, is visible to the service account, and includes the expected folders including 'Apps,' which is populated with app files. The correct path is reflected in QMC.
Node purpose is 'Both.'
Default CreateApp rule exists and is enabled.
Nothing was done to the server itself or in QMC on or around the date the problems started, but our license was updated on that day. The 'Site License Properties' screen shows the updated dates and looks correct.

The issues:

Professional users (including me) do not see the 'Create App' button.
Apps are visible in the streams, but when clicked, the message appears: 'The app you specified could not be found.'
Reloads started failing on the date the license was updated.
Log collector fails.

I will mark this as a 'helpful answer' in the hope that it jumps to the top. Thanks

Re: Lost 'Create App' button

Rohan — Wed, 25 Sep 2024 07:26:54 GMT

Hi @doherja ,

Have you raised the ticket with Qlik Support for this ?

We had faced an issue somewhat similar to this, which was due to a PG file got corrupt. We resolved this by taking backup of Repo, Dropping the repo, importing a blank repo template & then restoring the repo.

Also I believe @nirav_bhimani has a fantastic tool which can help you with such scenarios in future as well.

Regards,

Rohan.

Re: Lost 'Create App' button

nirav_bhimani — Wed, 25 Sep 2024 09:58:31 GMT

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Re: Lost 'Create App' button

doherja — Tue, 01 Oct 2024 21:30:38 GMT

Now all of the issues except the Create App button are fixed. The cause turned out NOT to be related to the license. (I had gotten this idea because QMC said the latest license update date was the same date that the other problems began; but I think this was yet another symptom instead of the cause. I think the real license update was a couple weeks earlier.)

It seems the problems started on the day of the CrowdStrike/Microsoft outage in July. A hard restart of all of the servers involved in our install resolved the issue. (I had previously tried only restarting services, with no success.) I am told this had also been done at the time of the incident, but for whatever reason it worked this time.

I will mark this as resolved (although the issue in the title remains), and continue working on the missing Create App button, and I'll post another question if needed.

Rohan, to your question of whether I raised a support ticket: I did enter a ticket, and the only response was two solicitations for professional services--one from Qlik, and one from our partner. Thanks to all who helped.

Re: Lost 'Create App' button

Nelson1 — Fri, 14 Feb 2025 16:56:21 GMT

This happens when your browser needs to be updated and your cache is locked. Clear cache and updated browser to correct issue.