topic Re: Entitlement analyzer app - wrong numbers in Management & Governance

Entitlement analyzer app - wrong numbers

chaas — Wed, 29 Jan 2025 16:31:11 GMT

Hi everyone

We do have an issue with the Entitlement analyzer app. Since yesterday the analyzer capacity minutes numbers are not correct (see screenshots below).

We've installed the latest version from this site. How can we fix this? Was there a change in the API?

Thanks

Christoph

Screenshot from Entitlement analyzer:

Screenshot from Management Console:

Re: Entitlement analyzer app - wrong numbers

chaas — Tue, 21 Feb 2023 06:34:02 GMT

@Sonja_Bauernfeind Do you know someone who can help?

Thank you

Re: Entitlement analyzer app - wrong numbers

Sonja_Bauernfeind — Tue, 21 Feb 2023 07:41:09 GMT

Hello @chaas

Please log a support ticket (including your cloud information).

All the best,
Sonja

Re: Entitlement analyzer app - wrong numbers

chaas — Tue, 21 Feb 2023 07:44:51 GMT

Hi @Sonja_Bauernfeind

I did that. The answer was " As stated in the article provided support for the entitlement analyzer application is provide directly via the developers, and not Technical Support."

Any other ideas?

Thanks

Re: Entitlement analyzer app - wrong numbers

Sonja_Bauernfeind — Tue, 21 Feb 2023 07:58:41 GMT

Hello @chaas

Let me look into it for you! Can you DM me the case number?

All the best,
Sonja

Re: Entitlement analyzer app - wrong numbers

chaas — Tue, 21 Feb 2023 13:50:05 GMT

The solution is linked here.

Cheers

Christoph