topic Monitoring Apps not working in Management & Governance

Monitoring Apps not working

agbcn — Thu, 13 Jul 2023 09:50:58 GMT

Hi,

I've been trying to solve a problem with Monitoring Apps for some time now with no success
I have recently joined a company that uses Qlik and when I try to access the monitoring app, no information is shown. I saw that the last data reload was ... April 23rd 2019! So I guess it has never worked.
I have also checked the "Reload Operations Monitor" task and it's in "Failed" status. It looks like it has never worked (they run every hour).

The log shows:

'monitor_apps_REST_user','monitor_apps_REST_app','monitor_apps_REST_appobject','monitor_apps_REST_task'
20230713T105707.603+0200 1241 CALL monitor_apps_REST_user
20230713T105707.603+0200 1262 LIB CONNECT TO 'monitor_apps_REST_user_condensed'
20230713T105708.303+0200 Connected.
20230713T105708.305+0200 1264 User:
20230713T105708.305+0200 1265 Load
20230713T105708.305+0200 1266 userDirectory & '\' & userId AS UserId,
20230713T105708.305+0200 1267 [name] AS [User Name],
20230713T105708.305+0200 1268 userDirectory as [User Directory]
20230713T105708.305+0200 1270 SQL SELECT
20230713T105708.305+0200 1271 "userId",
20230713T105708.306+0200 1272 "userDirectory",
20230713T105708.306+0200 1273 "name"
20230713T105708.306+0200 1274 FROM JSON (wrap on) "root"
20230713T105708.572+0200 3 fields found: UserId, User Name, User Directory,
20230713T105708.582+0200 Error: HTTP protocol error 401 (Unauthorized):
20230713T105708.582+0200
20230713T105708.582+0200 Requested resource requires authentication.
20230713T105708.699+0200 Execution Failed
20230713T105708.718+0200 Execution finished.

Any idea?

Best,

àlex

Re: Monitoring Apps not working

Albert_Candelario — Fri, 21 Jul 2023 09:23:47 GMT

Hello @agbcn,

Please review the below Qlik knowledgebase articles:

https://community.qlik.com/t5/Official-Support-Articles/Reload-of-the-Operations-Monitor-app-or-othe...

https://community.qlik.com/t5/Official-Support-Articles/HTTP-protocol-error-401-Monitoring-Apps-or-o...

https://community.qlik.com/t5/Official-Support-Articles/License-and-operation-monitoring-apps-error-...

Best Regards,

Albert

Re: Monitoring Apps not working

agbcn — Mon, 24 Jul 2023 09:18:02 GMT

Hi Albert,

Thanks for your reply. I really appreciate it.

I had checked your links (and a few others) before asking and they didn't work.

Best,

Àlex

Re: Monitoring Apps not working

Albert_Candelario — Tue, 25 Jul 2023 06:30:12 GMT

Hello @agbcn,

Could you confirm the Apps are reloaded on a Virtual proxy that uses Windows authentication?

Usually such articles solves 99% of such situation with that error 🙂

Cheers,

Albert