topic Re: Root admins are blocked from QMC in Management & Governance

Root admins are blocked from QMC

eronevil — Tue, 15 Aug 2023 07:09:38 GMT

Hello everyone!

We have a proplem with use access.

Our Root admin that had access earlier doesnt have access anymore to QMC.

Error message is

>"The account is inactive. Contact your administrator to activate it."

It seems that we are locked out from our Qlik now.

Do we need to reinstall Qlik sense now?

-Ville

Re: Root admins are blocked from QMC

Josef_Gustafson — Tue, 15 Aug 2023 07:47:27 GMT

Hello @eronevil,

It sounds like your Root Admin has been externally removed from Qlik Sense (this can happen automatically at times), please take a look at this post and try the solution proposed there.

Re: Root admins are blocked from QMC

eronevil — Tue, 15 Aug 2023 09:38:21 GMT

Thanks @Josef_Gustafson i will look in to that!

Do you know that is only way access now QMC via root admin that installed licence?

And does re installing qlik and using same licence work?

-Ville

Re: Root admins are blocked from QMC

Josef_Gustafson — Tue, 15 Aug 2023 09:49:41 GMT

@eronevil ,

Is your Root Admin also the Qlik Service Account (the user that the Qlik services runs on)?

Re: Root admins are blocked from QMC

eronevil — Tue, 15 Aug 2023 09:50:53 GMT

No its not.

-Ville

Re: Root admins are blocked from QMC

Albert_Candelario — Tue, 15 Aug 2023 14:09:22 GMT

Hello @eronevil,

Does any user have access to run a UDC task to enable the Root Admin again, usually this is du to some logic on the LDAP connection?

Are the users flagged as removed externally?

Also more information at Solved: AD Users Connection: filter "Removed Externally" u... - Qlik Community - 1644897

Also check

User can't log in or service not running any longe... - Qlik Community - 1716259

Qlik Sense Management Console (QMC) and Hub cannot... - Qlik Community - 1713765

Cheers,

Albert

Re: Root admins are blocked from QMC

eronevil — Fri, 18 Aug 2023 05:27:05 GMT

Our AD-guys did some tricks and moved some groups without telling us. Thats why we were locked out.

Thansks For help! @Albert_Candelario

Re: Root admins are blocked from QMC

Albert_Candelario — Fri, 18 Aug 2023 06:30:51 GMT

Great! Thanks for letting us know @eronevil