topic Deallocate license for deleted users in Management & Governance

Deallocate license for deleted users

Diane — Wed, 29 Jan 2025 16:38:32 GMT

Hello,
Following the deletion of users, we have licenses allocated to deleted users and we can not recover the licenses.
What should we do?

Thanks in advance.

Re: Deallocate license for deleted users

Lech_Miszkiewicz — Wed, 20 Apr 2022 08:28:48 GMT

Contact support.

The way I deal with it is by adjusting Qlik Sense repository DB through SQL, but if you are not familiar with it then contact support.

cheers

by the way - moving this post to Qlik Sense section of community

Re: Deallocate license for deleted users

anat — Wed, 20 Apr 2022 08:55:05 GMT

Qlik Sense has a license quarantine period of 7 days after a user has been allocated a CAL. The only way to reallocate that CAL is to ensure that the user does not use the license for 7 days. At that point you can assign it to another user.

else you can check with Qlik Support.

Re: Deallocate license for deleted users

Lech_Miszkiewicz — Wed, 20 Apr 2022 09:26:16 GMT

Hi @anat - you are talking about license assignment to existing users when this is a case when users were removed from User list in Qlik Sense - so this is completely different issue and has nothing to do with quarantine.