topic Re: Unable to log onto Sense qmc / hub in Azure in Management & Governance

Unable to log onto Sense qmc / hub in Azure

Thu, 06 Nov 2014 10:13:49 GMT

Hello,

I have installed Qlik Sense 64bit on Azure server.

And it runs correctly when i log onto qmc in the server RDP (i am able to make apps etc).

When i try to connect to the hub from public internet, all i get the 'waiting' animation. It never shows any apps.

When i try to connect to the cmc from public internet i get the error message: "Connection is lost. Make sure that Qlik Sense is running properly.."

From Azure firewall I have opened the ports for 80 and 443. And also the proxy ports 4244 - 4248.

From qmc proxy settings i have allowed anonymous access.

I am puzzled, what is blocking the access?

Re: Unable to log onto Sense qmc / hub in Azure

Bjorn_Wedbratt — Thu, 06 Nov 2014 10:20:48 GMT

Hi Joonas,

Have you added the external address you use to access hub/qmc into the Websocket origin white list on the proxy?

Go to QMC -> Proxies -> Edit proxy

Under Default proxy, locate Websocket origin white list and add the address being used when accessing hub/qmc

Re: Unable to log onto Sense qmc / hub in Azure

Thu, 06 Nov 2014 10:25:06 GMT

Yes i have added the external addres ***.cloudapp.net/hub to the white list

Re: Unable to log onto Sense qmc / hub in Azure

Bjorn_Wedbratt — Thu, 06 Nov 2014 10:29:20 GMT

And you added endpoints on your VM in Azure for port 80,443 and 4244?

Oh, btw, the whitelist should be cloudapp.net only. you don't need wildcards, I think that's what's causing the problem

Re: Unable to log onto Sense qmc / hub in Azure

Thu, 06 Nov 2014 10:37:10 GMT

OK, now i have opened 4244 and white listed cloudapp.net.

The error message is "You cannot access Qlik Sense because you have no access pass" Can i make access pass to anonymous user?

Re: Unable to log onto Sense qmc / hub in Azure

Bjorn_Wedbratt — Thu, 06 Nov 2014 11:13:38 GMT

Yes, you can grant login access to anonymous users by creating a license rule.

Open QMC > License and Token
Select Login Access and create a new assignment and allocate tokens to it
Configure the license rule by setting user=userDirectory and value=NONE

or you can configure an advanced license rule with condition = user.IsAnonymous()

Re: Unable to log onto Sense qmc / hub in Azure

Mon, 19 Jan 2015 20:40:45 GMT

I'm having a similar problem -- Qlik Sense is installed and Hub/QMC run correctly on the Azure server via RDP.

However when trying to access via public internet, I simply get a "webpage not available" error. I've added the appropriate endpoints.

I'm hoping there is some simple/obvious configuration step I've overlooked -- either on the Windows Server/Azure or in Qlik Sense QMC -- but can't figure out what. Any advice on steps to troubleshoot?

Re: Unable to log onto Sense qmc / hub in Azure

Bjorn_Wedbratt — Wed, 21 Jan 2015 15:32:25 GMT

Hi Rob, Below is a checklist that may help out.

Azure configuration

Configured Endpoints

Name	Public port	Private port
HTTP	80	80
HTTPS	443	443
QlikSenseAuth	4244	4244
RDP	dynamic	3389

Firewall rules (in Windows):

Allow ports 443 and 4244

Qlik Sense configuration

Add external domain (cloudapp.net) to Web socket origin white list in QMC

QMC > Proxies > (Edit) Central Proxy

I think that should be pretty much it to be honest. Just remember, if you access Qlik Sense using your own domain (instead of cloudapp.net), then you need to add this into the white list as well.

Re: Unable to log onto Sense qmc / hub in Azure

Fri, 23 Jan 2015 19:48:56 GMT

Thanks. Turned out to be the Windows Firewall.

Everything working fine now!

Re: Unable to log onto Sense qmc / hub in Azure

Thu, 05 Feb 2015 16:48:19 GMT

Hi,

slightly off-topic, but worth sharing in case you are new to Azure..

Your users will most likely receive timeout in their browsers if they are idle for 4½ minutes, unless you change the "IdleTimeOutInMinutes" for endpoint 443 in Azure. We experienced this issue among our users in both QlikView and QlikSense, which they found very frustrating..

More info here:

http://azure.microsoft.com/blog/2014/08/14/new-configurable-idle-timeout-for-azure-load-balancer/

Re: Unable to log onto Sense qmc / hub in Azure

stevedark — Wed, 24 Jun 2015 22:31:20 GMT

I also received the Connection is lost. Make sure that Qlik Sense is running properly message, and tracked it down to a proxy issue.

The site I was installing at uses a Proxy Server for Web access, and even though Sense was installed on the local domain, and the bypass proxy for local addresses was ticked, it seemed that requests were still going via the proxy and were therefore failing.

Adding a manual exclusion for the Sense site in the Advanced settings under the Proxy settings (in the IE, Settings, Connection options) solved the issue.

Steve

Re: Unable to log onto Sense qmc / hub in Azure

sirivikram1506 — Tue, 01 Aug 2017 05:42:18 GMT

Hi Robin ,

why that error coming in qliksense cloud business

Re: Unable to log onto Sense qmc / hub in Azure

sharvanibc — Wed, 28 Feb 2018 12:11:11 GMT

Hi,

I am also facing the same issue,getting an error while loading xls file i,e "Connection is lost. Make sure that Qlik Sense is running properly .If your session has timed out due to inactivity,refresh to continue working".

Doing in desktop version.

But when i load the same file in csv format it will load without any issues.

Can you help out resolving this.

Thank and regards,

Sharvani