topic Re: Detecting unresponsive Qlik engine services in Management & Governance

Detecting unresponsive Qlik engine services

stascher — Thu, 20 Mar 2025 20:30:48 GMT

Hello,

We're an OEM that provides SaaS to our clients using Qlik Sense Enterprise on Windows. Occasionally, and for various reasons, the Qlik (engine) will freeze up. We're looking for a tool, process or mechanism by which our support team could detect these outages in near-realtime so that they can provide a resolution in a timely manner. Right now we often don't know anything is wrong until a client informs us of the situation - which is obviously less than desirable. Can anyone share any info on what we might be able to do to accomplish this? For our non-Qlik systems, we perform periodic http "pings" but I'm not sure this is a viable way to detect Qlik engine outages.

Thanks for any help.

Steven

Re: Detecting unresponsive services

Frank_S — Thu, 20 Mar 2025 21:01:18 GMT

Hello @stascher
Please check out these comprehensive SAAS monitoring tools and more.

https://community.qlik.com/t5/Official-Support-Articles/The-Qlik-Sense-Monitoring-Applications-for-Cloud-and-On-Premise/ta-p/1822454

Kind regards...

Re: Detecting unresponsive Qlik engine services

rwunderlich — Thu, 20 Mar 2025 22:56:16 GMT

Here's a list of the "healthcheck" urls for the Qlik Services, this might be a start.

https://community.qlik.com/t5/Official-Support-Articles/Qlik-Sense-Enterprise-on-Windows-healthcheck-endpoints/ta-p/1798998

-Rob

Re: Detecting unresponsive services

stascher — Tue, 25 Mar 2025 15:26:20 GMT

Thanks Frank. I needed something a little more "real time" than the monitoring apps though.

Regards,

Steve.

Re: Detecting unresponsive Qlik engine services

stascher — Tue, 25 Mar 2025 15:27:12 GMT

Thanks Rob. I think these might do the trick. Will let you know after we give them a try.

Regards,

Steve