Root Admin - No Access Pass Error | License Not Assigned

Purushothaman — Thu, 10 Apr 2025 05:11:50 GMT

Hi Qlik Community,

We are facing a critical access issue in our Qlik Sense Enterprise environment and would appreciate any help or guidance.

❗ Issue Summary:

Our Root Admin account, which is also the service account used to run all Qlik Services (via "Log on as a service" on the Qlik Sense VM), is unable to access any published dashboards or License Monitor or Operation Monitor Dashboards in the Hub.

The error displayed is:

"No Access Pass"

📌 Observations:

The Root Admin user is not assigned a Professional or Analyzer license.
This is causing a complete block from accessing the Qlik Hub and published apps.
All Qlik services (Repository, Proxy, Engine, Scheduler, etc.) are up and running.
User Directory Sync has completed successfully.

🔍 Suspected Root Cause:

The Root Admin account, while having full QMC access, require a user license (Professional/Analyzer) to view the published dashboard even monitoring app such as License and Operation Monitor?

Please suggest!

Re: Root Admin - No Access Pass Error | License Not Assigned

Leigh_Kennedy — Thu, 10 Apr 2025 05:24:15 GMT

Yes, this is expected behaviour. You do need to assign it a license. Permissions and roles control authorisation, but not entitlements. you don't need a license to perform QMC functions, but to use apps (even the monitoring apps) you will.

Regards.

Re: Root Admin - No Access Pass Error | License Not Assigned

Purushothaman — Thu, 10 Apr 2025 05:25:53 GMT

@Leigh_Kennedy ,

Thank you for your quick reply! Much appreciated.

topic Re: Root Admin - No Access Pass Error | License Not Assigned in Management & Governance

Root Admin - No Access Pass Error | License Not Assigned

Re: Root Admin - No Access Pass Error | License Not Assigned

Re: Root Admin - No Access Pass Error | License Not Assigned