topic Re: Upgrade From Qliksense Server November2023 TO May 2024 - Failed when trying to validate superuser password in Management & Governance

Upgrade From Qliksense Server November2023 TO May 2024 - Failed when trying to validate superuser password

mplabs — Mon, 21 Apr 2025 01:48:03 GMT

hi , I have problem in upgrade . Error about superuser pass , but I can access potgresql database with pgadmin, using user postgres and some pass informed in upgrade wizard. how is it possible?

"ERROR Failed when trying to validate superuser password, an exception was thrown. Details: Access is denied."

Re: Upgrade From Qliksense Server November2023 TO May 2024 - Failed when trying to validate superuser password

rubenmarin — Mon, 21 Apr 2025 07:36:43 GMT

Hi, the fist option would be to discard any mistyping when introducing the superuser password on the installation dialog, I suppose you have alredy tried, but if not, I would try to install again.

Seems that something might happen if the port is different than the default: https://community.qlik.com/t5/Official-Support-Articles/Qlik-Sense-Enterprise-on-Windows-upgrade-fails-with-the-error/ta-p/1783404

If it helps: https://community.qlik.com/t5/Official-Support-Articles/How-to-reset-forgotten-PostgreSQL-password-in-Qlik-Sense/ta-p/1712725

On one upgrade to November2024 the installion finished without errors, but the repository service returned an error when trying to start, doing steps 1-7 of the link above it worked, the I skip until step 15 and everything keeps working, a strange issue.

Re: Upgrade From Qliksense Server November2023 TO May 2024 - Failed when trying to validate superuser password

RafaelBarrios — Thu, 15 May 2025 06:32:22 GMT

Hi @mplabs

most probably this already happened and password was changed without following al the necessary steps

https://community.qlik.com/t5/Official-Support-Articles/How-to-reset-forgotten-PostgreSQL-password-in-Qlik-Sense/ta-p/1712725

Now, check that you current password in aligned with another important user of the Postgres database “qliksenserepository”

You can try that user and same password with pg_admin

If passwords are aligned, you may need to update the connection string using Qlik Sense Útil that is located in the repository folder

https://community.qlik.com/t5/Official-Support-Articles/Qlik-Sense-Utility-Functions-and-Features/ta-p/1711747

also, if it is not aligned, in the same tool you will be able to recover the password for that user

hope this helps.

best,