QMC not working after windows domain setup

AJ10 — Wed, 18 Jun 2025 12:38:31 GMT

Hi,
I bought Qlik Sense Enterprise with License from AWS marketplace and created an instance. First login I setup the service user and set the passwords for repository and db. I added the license, configured the proxy and virtual proxy through QMC.
I added the windows qliksense instance to our company domain (managed through LDAP). The domain setup was success and I could add LDAP users as well. After that QMC stops working "This site can’t be reached". I checked System_Repository logs and it keeps logging below warnings. Please note, if I remove domain from windows instance QMC works fine. Could you please look into this issue and let me know how to resolve the issue:
118 20250618T120202.593+0000 INFO EC2AMAZ-29T9PQ8 System.Repository.Repository.QRSMain 6 5219bc22-9105-4abd-8462-69a2b8e3dfac EC2AMAZ-29T9PQ8\xploraadmin Entering main startup phase.. 5219bc22-9105-4abd-8462-69a2b8e3dfac
119 20250618T120216.630+0000 WARN EC2AMAZ-29T9PQ8 System.Repository.Repository.Core.ProxySettings.ProxyServiceSettingsInstallerFile 6 2e6ea574-34f1-4e34-b7ac-1ed35cf94dbd EC2AMAZ-29T9PQ8\xploraadmin ProxyServiceSettingsUpdate will be skipped (File: C:\ProgramData\Qlik\Sense\Installation\InitialServiceCluster.xml does not exist) 2e6ea574-34f1-4e34-b7ac-1ed35cf94dbd
120 20250618T120216.646+0000 INFO EC2AMAZ-29T9PQ8 System.Repository.Repository.Core.Core 6 073792f5-9292-4888-b7da-8332e46c599b EC2AMAZ-29T9PQ8\xploraadmin Entering inner core.. 073792f5-9292-4888-b7da-8332e46c599b
121 20250618T120216.646+0000 INFO EC2AMAZ-29T9PQ8 System.Repository.Repository.Core.Core 6 36025a78-7c6f-452f-8a3f-1691c5f9cc9f EC2AMAZ-29T9PQ8\xploraadmin Setting up core.. 36025a78-7c6f-452f-8a3f-1691c5f9cc9f
122 20250618T120216.897+0000 INFO EC2AMAZ-29T9PQ8 System.Repository.Repository.Core.Database.DeletedEntityLogFilter 6 6537bacb-2741-4c0d-97f3-8719c595352b EC2AMAZ-29T9PQ8\xploraadmin The following entities will be excluded from the DeletedEntityLog: TempContent, ExecutionResult, ExecutionResultDetail, ExecutionSession 6537bacb-2741-4c0d-97f3-8719c595352b
123 20250618T120216.897+0000 INFO EC2AMAZ-29T9PQ8 System.Repository.Repository.Core.Core 6 a4214dcb-fdde-4f19-97bf-5b5cc2e634ca EC2AMAZ-29T9PQ8\xploraadmin Deleted entity log initialized a4214dcb-fdde-4f19-97bf-5b5cc2e634ca
124 20250618T120216.943+0000 INFO EC2AMAZ-29T9PQ8 System.Repository.Repository.Core.Cluster.ServiceClusterSetup 6 3a64defe-6407-444f-b116-17e9cc777716 EC2AMAZ-29T9PQ8\xploraadmin ServiceCluster with name ServiceCluster initialized 3a64defe-6407-444f-b116-17e9cc777716
125 20250618T120217.053+0000 WARN EC2AMAZ-29T9PQ8 System.Repository.Repository.Core.Licensing.LicensesInitializer 6 f833a5ca-8b13-4270-88cb-ab8c28d82933 EC2AMAZ-29T9PQ8\xploraadmin There was an error contacting the license service. Keep retrying... (1 failed requests) GET /v1/licenses/overview StatusCode: InternalServerError Response: . Could not connect to the license service. NO-STACKTRACE f833a5ca-8b13-4270-88cb-ab8c28d82933
126 20250618T120244.138+0000 WARN EC2AMAZ-29T9PQ8 System.Repository.Repository.Core.Licensing.LicensesInitializer 6 b22bebdd-9224-4741-a2db-1ba79906eac1 EC2AMAZ-29T9PQ8\xploraadmin There was an error contacting the license service. Keep retrying... (10 failed requests) GET /v1/licenses/overview StatusCode: InternalServerError Response: . Could not connect to the license service. NO-STACKTRACE b22bebdd-9224-4741-a2db-1ba79906eac1
Thank you,
AJ

Re: QMC not working after windows domain setup

rafaelencinas — Wed, 18 Jun 2025 14:54:43 GMT

Hi @AJ10 !

It's not recommended to change HostName and Domain after install Qlik in Windows Environment.

You have two options:

1 - Remove Qlik ( if it's possible ) and reinstall and reconfigure

2 - Follow the same procedure when we need to reinstall or change user in Qlik

https://community.qlik.com/t5/Official-Support-Articles/Qlik-Sense-Enterprise-on-Windows-Change-hostname-and/ta-p/1713945

Why:

- Certificates are generated in installation to crypt data.

Bye!

topic QMC not working after windows domain setup in Management & Governance

QMC not working after windows domain setup

Re: QMC not working after windows domain setup