topic Re: Download as Image / PDF does not work in Management & Governance

Download as Image / PDF does not work

dmitri_volkov — Mon, 15 Dec 2025 19:29:11 GMT

Qlik Sense Enterprise on Windows November 2025 Patch 1

Cannot export charts as images or pdf files.

Added settings in Printing.exe.config:

[2025-12-15 21:23:59] serving url: https://myserver/resources/assets/mapconf.json from file system provider for prefix /resources/, file path: C:\Program Files\Qlik\Sense\client\assets/mapconf.json
[2025-12-15 21:23:59] successfully downloaded resource from local path: C:\Program Files\Qlik\Sense\client\assets/mapconf.json for url: https://myserver/resources/assets/mapconf.json
[2025-12-15 21:23:59] PaintHandler::OnResourceLoadComplete id=worker_47_1w_imgidx_025_rid_adf3092a9de94d6ea557f032e53866df worker=worker_47_1w url=https://myserver/resources/assets/mapconf.json?1765826639052&xrfkey=LlbQsjiygAtNzqI5 bytes=87 response_status=OK
[2025-12-15 21:23:59] PaintHandler::OnBeforeResourceLoad id=worker_47_1w_imgidx_025_rid_adf3092a9de94d6ea557f032e53866df worker=worker_47_1w url=https://maps.qlikcloud.com/ravegeo/webmap5/maps?key=may21-K8DU2D3jU9PWhr&listMaps method=GET
[2025-12-15 21:24:58] exit due to timeout id=worker_47_1w_imgidx_025_rid_adf3092a9de94d6ea557f032e53866df
[2025-12-15 21:24:58] processed request id=worker_47_1w_imgidx_025_rid_adf3092a9de94d6ea557f032e53866df valid=false render_msec=60012
[2025-12-15 21:24:58] error, LoadAndRenderChart failed id=worker_47_1w_imgidx_025_rid_adf3092a9de94d6ea557f032e53866df error=task LOAD_URL_TIMEOUT, result: ERROR_LOADURL_TIMEOUT_RESULT, the rendering page could not be loaded, check the URL

Re: Download as Image / PDF does not work

RafaelBarrios — Mon, 05 Jan 2026 17:52:15 GMT

hi @dmitri_volkov

which is the windows server version ?

if using geoanalytics

which is the version ?
only extension or also server ?

Best,

Re: Download as Image / PDF does not work

RafaelBarrios — Mon, 05 Jan 2026 17:56:42 GMT

Also,

Check that your qlik nodes are allowed to get to https://maps.qlikcloud.com

Best,

Re: Download as Image / PDF does not work

dmitri_volkov — Mon, 05 Jan 2026 17:56:43 GMT

Microsoft Windows Server 2019 Standard
Version 10.0.17763 Build 17763
We do not use geoanalytics

Re: Download as Image / PDF does not work

dmitri_volkov — Mon, 05 Jan 2026 18:03:23 GMT

Pointing browser on Qlik Sense server to

https://maps.qlikcloud.com/ravegeo/status

delivers

But also logs

Content-Security-Policy: The page’s settings blocked the loading of a resource (img-src) at https://maps.qlikcloud.com/favicon.ico because it violates the following directive: “default-src 'none'”

Re: Download as Image / PDF does not work

RafaelBarrios — Tue, 06 Jan 2026 10:40:11 GMT

hi @dmitri_volkov

My guess is that you have a reverse proxy or custom security settings in Qlik, the default-src 'none' directive is being injected and is blocking the Qlik engine itself.

You must explicitly allow map domains. In the same Virtual Proxy -> Advanced section, check if you have Additional HTTP response headers configured. If you have a CSP line, it must include the following:

Content-Security-Policy: ... img-src 'self' data: https://maps.qlikcloud.com https://*.vector-freetile.com; ...

Also, since the error occurs within the Printing.exe component (which uses an embedded Chromium browser), it's sometimes necessary to force the engine to ignore these security restrictions for exporting.

Add these additional parameters to your webrenderer-args inside <appSettings> section of your C:\Program Files\Qlik\Sense\Printing\Printing.exe.config file:

<add key="webrenderer-args" value="-l=trace --disable-web-security --allow-running-insecure-content" />

Then, Restart the printing service

Hope this helps.

Best,

Re: Download as Image / PDF does not work

dmitri_volkov — Tue, 06 Jan 2026 11:06:54 GMT

@RafaelBarrios

Can you please elaborate on how virtual proxy settings have to be amended?

Below is screenshot from my QS server:

Re: Download as Image / PDF does not work

RafaelBarrios — Tue, 06 Jan 2026 12:00:54 GMT

try

Content-Security-Policy: default-src 'self' 'unsafe-inline' 'unsafe-eval' https://*; img-src 'self' data: https://maps.qlikcloud.com https://*.vector-freetile.com https://*.qliktech.com; style-src 'self' 'unsafe-inline'; script-src 'self' 'unsafe-inline' 'unsafe-eval';

in "additional response header"

`default-src 'self' ... https://*:`: Allows Qlik Sense to load resources from your own server and any secure (HTTPS) site by default. This removes the `default-src 'none'` block.

`img-src 'self' data: https://maps.qlikcloud.com ...:`: This is the critical part. It specifically authorizes Qlik Sense to download images (the map tiles) from official Qlik servers.

`'unsafe-inline' 'unsafe-eval':`: Qlik Sense requires these directives to execute the JavaScript code necessary to render the graphics before converting them to image/PDF.

Hope this helps.
best,

Re: Download as Image / PDF does not work

dmitri_volkov — Tue, 06 Jan 2026 16:17:50 GMT

Still the same:

[2026-01-06 18:06:00] successfully downloaded resource from local path: C:\Program Files\Qlik\Sense\client\assets/mapconf.json for url: https://...qliks.../resources/assets/mapconf.json
[2026-01-06 18:06:00] PaintHandler::OnResourceLoadComplete id=worker_25_1w_imgidx_012_rid_b6197ac3480440dba5667e15fcca9f73 worker=worker_25_1w url=https://...qliks.../resources/assets/mapconf.json?1767715560230&xrfkey=EmqgEQNrIpT7TZHC bytes=87 response_status=OK
[2026-01-06 18:06:00] PaintHandler::OnBeforeResourceLoad id=worker_25_1w_imgidx_012_rid_b6197ac3480440dba5667e15fcca9f73 worker=worker_25_1w url=https://maps.qlikcloud.com/ravegeo/webmap5/maps?key=may21-K8DU2D3jU9PWhr&listMaps method=GET
[2026-01-06 18:06:56] Stat: WorkerpoolId=10 Queuelen=0
[2026-01-06 18:06:56] Stat: WorkerpoolId=12 Queuelen=0
[2026-01-06 18:06:56] Stat: WorkerpoolId=14 Queuelen=0
[2026-01-06 18:06:56] Stat: WorkerpoolId=16 Queuelen=0
[2026-01-06 18:06:56] Stat: WorkerpoolId=18 Queuelen=0
[2026-01-06 18:06:56] Stat: WorkerpoolId=2 Queuelen=0
[2026-01-06 18:06:56] Stat: WorkerpoolId=20 Queuelen=0
[2026-01-06 18:06:56] Stat: WorkerpoolId=22 Queuelen=0
[2026-01-06 18:06:56] Stat: WorkerpoolId=24 Queuelen=0
[2026-01-06 18:06:56] Stat: WorkerpoolId=25 Queuelen=0
[2026-01-06 18:06:56] state count stat=RUNNING worker_count=1
[2026-01-06 18:06:56] Stat: WorkerpoolId=26 Queuelen=0
[2026-01-06 18:06:56] Stat: WorkerpoolId=4 Queuelen=0
[2026-01-06 18:06:56] Stat: WorkerpoolId=6 Queuelen=0
[2026-01-06 18:06:56] Stat: WorkerpoolId=8 Queuelen=0
[2026-01-06 18:06:59] exit due to timeout id=worker_25_1w_imgidx_012_rid_b6197ac3480440dba5667e15fcca9f73
[2026-01-06 18:06:59] processed request id=worker_25_1w_imgidx_012_rid_b6197ac3480440dba5667e15fcca9f73 valid=false render_msec=60013
[2026-01-06 18:06:59] error, LoadAndRenderChart failed id=worker_25_1w_imgidx_012_rid_b6197ac3480440dba5667e15fcca9f73 error=task LOAD_URL_TIMEOUT, result: ERROR_LOADURL_TIMEOUT_RESULT, the rendering page could not be loaded, check the URL
[2026-01-06 18:06:59] setting up worker state worker_name=worker_25_1w state=IDLE
[2026-01-06 18:06:59] Shutting down worker pool... worker_pool_id=25
[2026-01-06 18:06:59] setting up worker state worker_name=worker_25_1w state=STOPPING
[2026-01-06 18:06:59] Worker shutdown worker_name=worker_25_1w id= worker_pid=18228 current_bytes=111968256
[2026-01-06 18:06:59] PaintHandler::DoClose id=worker_NOWORKER_imgidx_000_navid_NOID_rid_NOID_tenid_NOID_usrid_NOID worker=worker_25_1w browser_id=13
[2026-01-06 18:06:59] PaintHandler::OnBeforeClose id=worker_NOWORKER_imgidx_000_navid_NOID_rid_NOID_tenid_NOID_usrid_NOID worker=worker_25_1w browser_id=13
[2026-01-06 18:06:59] SenseStartHeuristicsRwrCefTaskPixelWatermark::~SenseStartHeuristicsRwrCefTaskPixelWatermark
[2026-01-06 18:06:59] PaintHandler::OnResourceLoadComplete, HTTP status empty id= worker=worker_25_1w url=https://maps.qlikcloud.com/ravegeo/webmap5/maps?key=may21-K8DU2D3jU9PWhr&listMaps bytes=0 response_status= cef_errorcode=-3
[2026-01-06 18:06:59] setting up worker state worker_name=worker_25_1w state=SHUTDOWN

Re: Download as Image / PDF does not work

David_Friend — Tue, 06 Jan 2026 18:27:50 GMT

@dmitri_volkov is this with maps or just any normal charts?

Re: Download as Image / PDF does not work

dmitri_volkov — Tue, 06 Jan 2026 18:37:02 GMT

We actually do not use geoanalytics at all. I am surprised to see something like https://maps.qlikcloud.com/ravegeo in log.

So we face the issue when exporting usual charts and tables to PNG or PDF.

Exporting data as Excel XLSX file works fine.

Re: Download as Image / PDF does not work

David_Friend — Tue, 06 Jan 2026 18:53:53 GMT

do you get a blank PDF or anything, or an error message? We had a defect but its resolved in your version: https://community.qlik.com/t5/Official-Support-Articles/Downloading-a-sheet-to-PDF-results-in-a-blank-PDF-with-Qlik/ta-p/2474164

Re: Download as Image / PDF does not work

dmitri_volkov — Tue, 06 Jan 2026 19:03:03 GMT

Before November 2025 QS version we were on November 2024 Patch 1x-something.

Export worked just fine there.

Now we get either a blank PDF or just error for PNG: "An error occurred during export. Please try again."

Re: Download as Image / PDF does not work

RafaelBarrios — Wed, 07 Jan 2026 12:06:57 GMT

sorry @dmitri_volkov

im out of ideas.

But it's definitely weird that it's calling https://maps.qlikcloud.com/ravegeo/webmap5/maps?key=may21-K8DU2D3jU9PWhr&listMaps if not map are being used

I would suggest you review a few thing:

1. Create a new app with a few record and a single table chart, then try exporting.

2. review the proxy implementation with your network team (I think that's where the problem lies).

3. I would start by temporarily disabling the proxy on the server and then test it.

if with any of this you made it to work, ask network team to allow https://*.qlikcloud.com (https://license.qlikcloud.com should be already allowed)

Hope this helps.

Best,

Re: Download as Image / PDF does not work

dmitri_volkov — Fri, 09 Jan 2026 10:38:08 GMT

I have contacted our network team and they allowed traffic to maps.qlikcloud.com from QS machine.

This resolved the issue.

I have also emptied field "Additional response headers" in Virtual proxy.

Re: Download as Image / PDF does not work

RafaelBarrios — Thu, 08 Jan 2026 13:21:12 GMT

so, my last line

"if with any of this you made it to work, ask network team to allow https://*.qlikcloud.com (https://license.qlikcloud.com should be already allowed)"

Glad is working for you now

Best,

Re: Download as Image / PDF does not work

ThomasRidley — Tue, 17 Feb 2026 11:02:36 GMT

@dmitri_volkov I don't suppose I could trouble you to let me know where you found these logs you posted in your original post? I've been looking in C:\ProgramData\Qlik\Sense\Log, but none of the log files in here are in the same format as what you've posted and I believe the log file you've found may be the key to resolving my issue.

Re: Download as Image / PDF does not work

dmitri_volkov — Tue, 17 Feb 2026 11:20:41 GMT

@ThomasRidley Once you enable logging as per

https://community.qlik.com/t5/Official-Support-Articles/Qlik-Sense-and-Qlik-NPrinting-Export-of-maps-does-not-work-when/ta-p/1716763

you should get log files in

C:\ProgramData\Qlik\Sense\Log\Printing\Trace

Re: Download as Image / PDF does not work

ThomasRidley — Tue, 17 Feb 2026 11:31:35 GMT

While I do get log files, I do not get them in the same format or level of detail as what you have posted. No worries, I shall continue looking.

EDIT: Never mind, I believe I have the logs generating correctly now. Thank you.

Re: Download as Image / PDF does not work

Red-One — Tue, 17 Feb 2026 13:35:08 GMT

Hi, we performed an upgrade to Qlik Sense November release patch 2 a few weeks ago and have since been experiencing the same export issues with images and PDF files. Even NPrinting can no longer generate images. We have whitelisted *.qlikcloud.com as per the suggested solution, but this hasn’t helped.
Additionally, we have nothing in our "Additional response headers." Are there any other options we can try?
"
error, LoadAndRenderChart failed id=worker_113_1w_imgidx_065_rid_ea86cca966c347c98a7926a366c4637c error=task LOAD_URL_TIMEOUT, result: ERROR_LOADURL_TIMEOUT_RESULT, the rendering page could not be loaded, check the URL"