topic Re: Remove ridiculous new user 'Welcome' questionnaire in Management & Governance

Remove ridiculous new user 'Welcome' questionnaire

lachlanwcast — Mon, 03 Jun 2024 03:32:31 GMT

We have an OEM deployment of Qlik SaaS, using an IdP and whenever user's login for the first time they get this ridiculous questionnaire/prompt

The prompt:

1. Cant be closed without answering the questions

2. Asks questions that most business users don't know the answers to

3. Makes it a nightmare for a neat, nice user onboarding experience

Why can't this be disabled? ESPECIALLY for tenants that are OEM/managed by a 3rd party

Getting very frustrated at all the changes Qlik have been making with Cloud and this just makes it even worse....How did something like this get past Qlik UX testing? Understand the information provided could be useful for internal analytics but it frustrates the users (and admins of the product) - if the goal is to get Qlik Cloud to be an enterprise product (just like SaaS client-managed) take a look at how this affects sysadmins

Re: Remove ridiculous new user 'Welcome' questionnaire

Sebastian_Linser — Mon, 03 Jun 2024 14:35:43 GMT

Hello,

please log your improvement here https://community.qlik.com/t5/Official-Support-Articles/How-To-Submit-an-Idea-or-Propose-and-Improvement-For-Qlik/ta-p/1712581

best regards

Sebastian

Re: Remove ridiculous new user 'Welcome' questionnaire

Katie_Davis — Thu, 06 Jun 2024 15:30:28 GMT

Hi @lachlanwcast, we appreciate your feedback. Many users expressed to us the need for a more personalized experience. These questions are helping us to gain more insights on our customer base and their needs to create a more personalized UX when using Qlik Cloud.
We also fully understand that this need might not be applicable for you as an OEM partner and are happy to follow up directly with you to see how we can improve to also meet your needs.

Re: Remove ridiculous new user 'Welcome' questionnaire

Dave_Channon — Sat, 08 Jun 2024 17:24:24 GMT

@lachlanwcast - per @Katie_Davis, we'll look at options here. We have a more general goal to prevent pop ups like these for OEM customers.

Let's talk about the frustration, and also what we can fix short term, I'm keen to hear the feedback - I'll send you a PM.

Update 7th June: we have disabled this pop-up for multiple tenant OEMs.

Re: Remove ridiculous new user 'Welcome' questionnaire

lachlanwcast — Thu, 06 Mar 2025 01:45:03 GMT

Hi @Dave_Channon and @Katie_Davis - I appreciate you both sorting something out so quickly.... apologies for the delay, no notifications setup!

@Dave_Channon - I will reach out to you via email

Thanks again,

Lachlan

Re: Remove ridiculous new user 'Welcome' questionnaire

lachlanwcast — Mon, 02 Mar 2026 00:37:52 GMT

Unfortunately, look like this has come back (along with a few other 'welcome' pop-ups) since the UX upgrade in Qlik Cloud.....any update on a fix?

Re: Remove ridiculous new user 'Welcome' questionnaire

lachlanwcast — Thu, 12 Mar 2026 11:50:33 GMT

Hi @Dave_Channon & @Katie_Davis - any update to this? Our OEM users are getting a bit frustrated ....

Re: Remove ridiculous new user 'Welcome' questionnaire

Dave_Channon — Thu, 12 Mar 2026 12:55:19 GMT

Have you opened a support case on this yet @lachlanwcast ? If not please do so they can triage and feel free to DM me

Re: Remove ridiculous new user 'Welcome' questionnaire

Daniele_Purrone — Thu, 12 Mar 2026 13:17:45 GMT

Hi @lachlanwcast , once the support case is created, please let me have the number, so that I can take it up with my APAC colleagues.

Re: Remove ridiculous new user 'Welcome' questionnaire

lachlanwcast — Thu, 12 Mar 2026 14:31:47 GMT

Thanks Dave, yep we have a support case open.

Re: Remove ridiculous new user 'Welcome' questionnaire

lachlanwcast — Thu, 12 Mar 2026 14:32:00 GMT

Thanks - I have DM'd you

Re: Remove ridiculous new user 'Welcome' questionnaire

Dave_Channon — Tue, 17 Mar 2026 16:14:56 GMT

We have reviewed the processes, with both short and long term actions to remedy this.

If you feel you are still having issues from today please open a support case mentioning this thread and we can make sure you have coverage.

Thanks for the patience here.