topic Re: Urgent Help required: service user validation failed in Management & Governance

Urgent Help required: service user validation failed

awhitfield — Wed, 14 Mar 2018 11:40:26 GMT

I am attempting to upgrade a customers Sense Site from June 2017 to February 2018. I am logged in as the service account.

Following the entry of the Service credential password and clicking next, I got an error "Service User Validation Failed".

1. the enter password is correct
2. the user is a member of the local administrators group
3. the user is a member of a Qlik Sense Services user group which has logon as a services privileges.
4. I have also to run the upgrade as my account, but get the same issue.

best regards

Andy

Re: Urgent Help required: service user validation failed

Levi_Turner — Thu, 15 Mar 2018 00:08:41 GMT

Is the command line option skipvalidation able to be used to work-around this validation failure?

Re: Urgent Help required: service user validation failed

YoussefBelloum — Thu, 15 Mar 2018 00:15:07 GMT

did you verify the Domain_name or computer_name ?

Re: Urgent Help required: service user validation failed

awhitfield — Thu, 15 Mar 2018 11:45:06 GMT

Ended up swapping the service user to a local user and upgrade progressed fine

Andy

Re: Urgent Help required: service user validation failed

amars — Wed, 23 May 2018 05:20:05 GMT

We did faced the same issue when setting up the Qlik Sense Server

As mentioned by Levi Turnor use command propmpt -> go to the directory where the "Qlik_Sense_setup.exe" exists and Run Qlik_Sense_setup.exe -skipvalidation Qlik_Sense_setup.exe skipvalidation=1

This should solve the "Service User Validation Failed" error. Thanks....

Re: Urgent Help required: service user validation failed

kavita25 — Thu, 31 May 2018 14:04:48 GMT

Can u please elaborate your solution...

I am trying your solution but its not working..

We navigated to the path where qlik sense setup is there..

then we run the set up reaching to the service credentials page..

n then we copied the skip validation code as Qlik_Sense_setup.exe skipvalidation=1

But its not working..

Please help me with the solution...

Regards,

Kavita

Re: Urgent Help required: service user validation failed

kavita25 — Thu, 31 May 2018 14:05:46 GMT

Please help me with the solution....

Re: Urgent Help required: service user validation failed

korsikov — Tue, 16 Oct 2018 15:15:41 GMT

Just check it

run CMD with admin rights

then C:\install>Qlik_Sense_setupSeptember2018.exe skipvalidation=1

and everything works.

If it don't try set localuser then change it, https://help.qlik.com/en-US/sense/September2018/Subsystems/PlanningQlikSenseDeployments/Content/Sense_Deployment/Change-…

Re: Urgent Help required: service user validation failed

korsikov — Mon, 12 Oct 2020 07:18:14 GMT

I solved this issue on my prod enviroment.

The problem was that the default containers were changed and renamed in the Windows AD. Reset to default help solve this issue and many another with Qlik and about qlik products. Like the Qlik Replication.

Re: Urgent Help required: service user validation failed

arish_delon — Sun, 06 Dec 2020 20:35:23 GMT

Thank you.

This solved my problem in production.

Re: Urgent Help required: service user validation failed

daveatkins — Tue, 13 Feb 2024 14:25:17 GMT

can you elaborate on what you mean by " the default containers were changed and renamed in the Windows AD. Reset to default..."

Is a windows AD modification needed? We have this problem a lot and skip verification, but I would like to undertand WHY it happens.

We do not manage active directory ourselves, so I need to explain the problem to systems engineering people who don't know anything about Qlik.

Re: Urgent Help required: service user validation failed

Jenil_Sangoi — Sun, 16 Jun 2024 11:09:44 GMT

We had rebooted the node before installation and it resolved this error.

Re: Urgent Help required: service user validation failed

korsikov — Wed, 19 Jun 2024 07:10:34 GMT

By default containers for users in Windows AD will be named users. For example mycompany.com/Users

If it's changed - it's a root of problem