topic Re: Deallocating/Reinstating Quarantined Tokens in Management & Governance

Deallocating/Reinstating Quarantined Tokens

TKendrick20 — Fri, 18 Dec 2015 16:07:23 GMT

I have two quarantined tokens that have been quarantined for quite some time. They were originally single-user access tokens. The local user accounts no longer exist for the users the tokens were originally allocated to.

When I try to select the token and click "Deallocate" I get the following messages (restarting QMC does nothing):

When I click "Reinstate" I get the following message:

Re: Deallocating/Reinstating Quarantined Tokens

TKendrick20 — Fri, 18 Dec 2015 16:13:35 GMT

Restarted the virtual machine Qlik Sense server is running on. Everything is the same.

Re: Deallocating/Reinstating Quarantined Tokens

sujith1011 — Fri, 18 Dec 2015 17:33:43 GMT

Quarintine is for 27 days , are you sure its more than 27 days?

Re: Deallocating/Reinstating Quarantined Tokens

TKendrick20 — Fri, 18 Dec 2015 17:57:38 GMT

That depends. Is it 27 days from when they were quarantined, or do they become un-quarantined at the end of some 27 day cycle?

Re: Deallocating/Reinstating Quarantined Tokens

sujith1011 — Fri, 18 Dec 2015 18:06:41 GMT

user access token are for 7 days

I assign user access and its gets un-quarantined at the end of 7 days,

I think login access works the same way but only after 27 days.

Re: Deallocating/Reinstating Quarantined Tokens

TKendrick20 — Fri, 18 Dec 2015 18:25:12 GMT

Thanks, Sujith. These are user access tokens, but I'm pretty sure it has been longer than 7 days. I have no immediate need for them at the moment other than testing, so I will be sure to check back in after awhile with an update.

Re: Deallocating/Reinstating Quarantined Tokens

sujith1011 — Fri, 18 Dec 2015 18:30:30 GMT

you can check the last used date from License and Tokens -->User Access Allocations

if that field is not listed you can add it from column selector

Re: Deallocating/Reinstating Quarantined Tokens

TKendrick20 — Fri, 18 Dec 2015 19:33:48 GMT

Bad news.

Re: Deallocating/Reinstating Quarantined Tokens

sujith1011 — Fri, 18 Dec 2015 19:38:05 GMT

I can only recommend you to run the Sync process to re-sync your users.

Re: Deallocating/Reinstating Quarantined Tokens

TKendrick20 — Fri, 18 Dec 2015 20:08:07 GMT

I went to User Directory Connectors, verified all the information and clicked "Sync." it succeeded. Then I restarted the QMC.... and still have the same errors.

Re: Deallocating/Reinstating Quarantined Tokens

sujith1011 — Fri, 18 Dec 2015 20:13:03 GMT

I grabbed this from one of the post:

--------

I think it is bug fixed in 2.1.1

Token with no user information not freed after quarantine period
Jira issue ID: QLIK-37415
If a token in quarantine was assigned to a user that was deleted, there was no way to reassign the token
even after quarantine date had passed.

Re: Deallocating/Reinstating Quarantined Tokens

reddy-s — Fri, 18 Dec 2015 20:19:46 GMT

Hi Tim,

Did you try Restarting the QlikSense Repository Database Service? If now, try it once.

Re: Deallocating/Reinstating Quarantined Tokens

TKendrick20 — Mon, 21 Dec 2015 15:43:30 GMT

Excellent! I was running 2.0 and the painless upgrade to 2.1.1 fixed the quarantine problem.

Here's the link to the download page: us-b.demo.qlik.com/download

Re: Deallocating/Reinstating Quarantined Tokens

Mon, 28 Dec 2015 09:31:10 GMT

Hi Sujith,

I met the same problem. but i am using the version of 2.1.1.0

Re: Deallocating/Reinstating Quarantined Tokens

TKendrick20 — Mon, 28 Dec 2015 15:41:25 GMT

In this version, the problem should have been resolved. Perhaps you just need to wait for the tokens to recycle?

Here's a quote from one of Sujith's previous messages:

you can check the last used date from License and Tokens -->User Access Allocations

Re: Deallocating/Reinstating Quarantined Tokens

Tue, 29 Dec 2015 01:46:04 GMT

Latest use is yesterday. I delete the user first then want to deallocation it. Any solution?

Re: Deallocating/Reinstating Quarantined Tokens

TKendrick20 — Tue, 29 Dec 2015 14:40:55 GMT

You will probably have to wait for the 28-day waiting cycle for that to become unquarantined. The reason is so you can't use a single access pass for multiple users in the same month just by dropping user accounts and reassigning the access pass.

Re: Deallocating/Reinstating Quarantined Tokens

Wed, 30 Dec 2015 03:02:21 GMT

ok....... So can i cycle it manually.......

Re: Deallocating/Reinstating Quarantined Tokens

TKendrick20 — Wed, 30 Dec 2015 17:27:56 GMT

Nope. Maybe if you ask nicely the Qlik tech support can do it for you? I doubt it though.

Re: Deallocating/Reinstating Quarantined Tokens

laxmanqlik — Fri, 09 Dec 2016 07:47:09 GMT

is it works Sangram??

because i do have the same issue but the last used is dec 12 2016