topic Re: Qlik.Printing.Sense.Service stopped working in Management & Governance

Qlik.Printing.Sense.Service stopped working

jwvessen — Mon, 21 Sep 2015 08:27:40 GMT

Running QS1.1 I already had this issue, but after updating to 2.11 it is now a full time problem:

I get this popup (error message) one after the other:

Steps I have already tried:

I've uninstalled Sense, reinstalled it
Also as Admin
Run the service myself
Set: ServicePipeTimeout to 5 minutes in Registry

All without any effect.

Looking for a sollution.
(Running Windows 8.1 64bit)

Qlik Sense works just fine by the way, however, this pop-up is more than anoying, as it keeps comming.

Here the report.wer generated:

Version=1

EventType=APPCRASH

EventTime=130870461284287120

ReportType=2

Consent=1

UploadTime=130870461285224625

ReportIdentifier=fa11a28f-5df0-11e5-8288-34de1a1dc878

IntegratorReportIdentifier=fa11a28e-5df0-11e5-8288-34de1a1dc878

NsAppName=Printing.exe

Response.BucketId=26ef8c5c9b78cd1436b45eaea5b099b0

Response.BucketTable=4

Response.LegacyBucketId=120323311341

Response.type=4

Response.CabId=120295063700

Sig[0].Name=Naam van de toepassing

Sig[0].Value=Printing.exe

Sig[1].Name=Versie van toepassing

Sig[1].Value=2.1.1.0

Sig[2].Name=Tijdstempel van toepassing

Sig[2].Value=55f2c1e1

Sig[3].Name=Naam van foutmodule

Sig[3].Value=LavasoftTcpService64.dll

Sig[4].Name=Versie van foutmodule

Sig[4].Value=2.3.4.7

Sig[5].Name=Tijdstempel van foutmodule

Sig[5].Value=555dc671

Sig[6].Name=Uitzonderingscode

Sig[6].Value=c0000096

Sig[7].Name=Uitzonderingsmarge

Sig[7].Value=000000000000890d

DynamicSig[1].Name=Versie van besturingssysteem

DynamicSig[1].Value=6.3.9600.2.0.0.768.101

DynamicSig[2].Name=Landinstelling-id

DynamicSig[2].Value=1043

DynamicSig[22].Name=Aanvullende informatie 1

DynamicSig[22].Value=f289

DynamicSig[23].Name=Aanvullende informatie 2

DynamicSig[23].Value=f2899b23e9055d11133c592593d16744

DynamicSig[24].Name=Aanvullende informatie 3

DynamicSig[24].Value=ff7e

DynamicSig[25].Name=Aanvullende informatie 4

DynamicSig[25].Value=ff7ed3afff87c2464d44cfa41deb7d3a

UI[2]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Printing.exe

UI[3]=Qlik.Printing.Sense.Service werkt niet meer

UI[4]=U kunt online naar een oplossing voor het probleem zoeken.

UI[5]=Online naar een oplossing zoeken en dit programma sluiten

UI[6]=Later online naar een oplossing zoeken en dit programma sluiten

UI[7]=Het programma sluiten

LoadedModule[0]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Printing.exe

LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL

LoadedModule[3]=C:\Windows\system32\KERNEL32.dll

LoadedModule[4]=C:\Windows\system32\KERNELBASE.dll

LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll

LoadedModule[6]=C:\Windows\system32\msvcrt.dll

LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll

LoadedModule[8]=C:\Windows\system32\RPCRT4.dll

LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll

LoadedModule[10]=C:\Windows\system32\SHLWAPI.dll

LoadedModule[11]=C:\Windows\SYSTEM32\combase.dll

LoadedModule[12]=C:\Windows\system32\USER32.dll

LoadedModule[13]=C:\Windows\system32\GDI32.dll

LoadedModule[14]=C:\Windows\system32\IMM32.DLL

LoadedModule[15]=C:\Windows\system32\MSCTF.dll

LoadedModule[16]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll

LoadedModule[17]=C:\Windows\SYSTEM32\MSVCR120_CLR0400.dll

LoadedModule[18]=C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\fc9860df7e7c03efd26ad5311301dfcb\mscorlib.ni.dll

LoadedModule[19]=C:\Windows\system32\ole32.dll

LoadedModule[20]=C:\Windows\SYSTEM32\kernel.appcore.dll

LoadedModule[21]=C:\Windows\SYSTEM32\CRYPTBASE.dll

LoadedModule[22]=C:\Windows\SYSTEM32\bcryptPrimitives.dll

LoadedModule[23]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll

LoadedModule[24]=C:\Windows\system32\OLEAUT32.dll

LoadedModule[25]=C:\Windows\SYSTEM32\CRYPTSP.dll

LoadedModule[26]=C:\Windows\system32\rsaenh.dll

LoadedModule[27]=C:\Windows\SYSTEM32\bcrypt.dll

LoadedModule[28]=C:\Windows\SYSTEM32\VERSION.dll

LoadedModule[29]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\log4net.dll

LoadedModule[30]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Topshelf.dll

LoadedModule[31]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System\03684c663aa6a9eeb92faf2dfdba9bc2\System.ni.dll

LoadedModule[32]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Configuration\1c7a457d4b8d2639fde389692c9e4e22\System.Configuration.ni.dll

LoadedModule[33]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xml\06d95097745c54f7d28868ff547803c4\System.Xml.ni.dll

LoadedModule[34]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Core\374fcab45c666ab4e3cb1d8f0b2ff117\System.Core.ni.dll

LoadedModule[35]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Serv759bfb78#\e724f330a40ab742870f4c1dfa23a316\System.ServiceProcess.ni.dll

LoadedModule[36]=C:\Windows\system32\psapi.dll

LoadedModule[37]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Autofac.dll

LoadedModule[38]=C:\Windows\system32\shell32.dll

LoadedModule[39]=C:\Windows\SYSTEM32\SHCORE.dll

LoadedModule[40]=C:\Windows\SYSTEM32\profapi.dll

LoadedModule[41]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\System.Web.Http.SelfHost.dll

LoadedModule[42]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\System.Web.Http.dll

LoadedModule[43]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.ServiceModel\de6f821e6848f1f25eb3303a8615ccde\System.ServiceModel.ni.dll

LoadedModule[44]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Net.Http\e005384815c0a467d0de2366962d3342\System.Net.Http.ni.dll

LoadedModule[45]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Sense.Printing.Logging.dll

LoadedModule[46]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Sense.Logging.dll

LoadedModule[47]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Sense.Common.dll

LoadedModule[48]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Autofac.Integration.WebApi.dll

LoadedModule[49]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Newtonsoft.Json.dll

LoadedModule[50]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\CommandLine.dll

LoadedModule[51]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\System.Net.Http.Formatting.dll

LoadedModule[52]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\System.Web.Http.Cors.dll

LoadedModule[53]=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.IdentityModel\v4.0_4.0.0.0__b77a5c561934e089\System.IdentityModel.dll

LoadedModule[54]=C:\Windows\assembly\NativeImages_v4.0.30319_64\SMDiagnostics\f618a5ea07d5864d313b80857333df39\SMDiagnostics.ni.dll

LoadedModule[55]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Runteb92aa12#\7261725660985a097e5b19c7f33db9e5\System.Runtime.Serialization.ni.dll

LoadedModule[56]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Servd1dec626#\c5f3f02d8e835923f9c750feb1fefb7e\System.ServiceModel.Internals.ni.dll

LoadedModule[57]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Printing.dll

LoadedModule[58]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Sense.Printing.dll

LoadedModule[59]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Drawing\1a42d618552f7b22e27178c1c460cf0d\System.Drawing.ni.dll

LoadedModule[60]=C:\Windows\Microsoft.Net\assembly\GAC_MSIL\mscorlib.resources\v4.0_4.0.0.0_nl_b77a5c561934e089\mscorlib.resources.dll

LoadedModule[61]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Sense.IO.dll

LoadedModule[62]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Security\8d9452a1f9188b3f88ec07ca58bc3613\System.Security.ni.dll

LoadedModule[63]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\BouncyCastle.CryptoExt.dll

LoadedModule[64]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Sense.Net.dll

LoadedModule[65]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xml.Linq\d3ade246336dd4d4a3853389e57e9a29\System.Xml.Linq.ni.dll

LoadedModule[66]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Runt73a1fc9d#\0b9a754e1b817eb6272ada70cda62c1a\System.Runtime.Remoting.ni.dll

LoadedModule[67]=C:\Windows\system32\ws2_32.dll

LoadedModule[68]=C:\Windows\system32\NSI.dll

LoadedModule[69]=C:\Windows\system32\LavasoftTcpService64.dll

LoadedModule[70]=C:\Windows\SYSTEM32\MSWSOCK.dll

LoadedModule[71]=C:\Windows\SYSTEM32\IPHLPAPI.DLL

LoadedModule[72]=C:\Windows\SYSTEM32\WINNSI.DLL

LoadedModule[73]=C:\Windows\SYSTEM32\SspiCli.dll

LoadedModule[74]=C:\Windows\system32\uxtheme.dll

LoadedModule[75]=C:\Program Files (x86)\TeamViewer\Version9\tv_x64.dll

LoadedModule[76]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.17810_none_34ae2abd958aedeb\COMCTL32.dll

LoadedModule[77]=C:\Windows\SYSTEM32\clbcatq.dll

LoadedModule[78]=C:\Windows\SYSTEM32\PROPSYS.dll

LoadedModule[79]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Qlik.Engine.Extensions.dll

LoadedModule[80]=C:\Windows\system32\SETUPAPI.dll

LoadedModule[81]=C:\Windows\system32\CFGMGR32.dll

LoadedModule[82]=C:\Windows\System32\urlmon.dll

LoadedModule[83]=C:\Windows\System32\iertutil.dll

LoadedModule[84]=C:\Windows\System32\WININET.dll

LoadedModule[85]=C:\Windows\System32\USERENV.dll

LoadedModule[86]=C:\Windows\SYSTEM32\Secur32.dll

LoadedModule[87]=C:\Windows\system32\apphelp.dll

LoadedModule[88]=C:\Windows\SYSTEM32\sxs.dll

LoadedModule[89]=C:\Windows\system32\napinsp.dll

LoadedModule[90]=C:\Windows\system32\pnrpnsp.dll

LoadedModule[91]=C:\Windows\system32\NLAapi.dll

LoadedModule[92]=C:\Windows\SYSTEM32\DNSAPI.dll

LoadedModule[93]=C:\Windows\System32\winrnr.dll

LoadedModule[94]=C:\Windows\system32\wshbth.dll

LoadedModule[95]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Aspose.Pdf.dll

LoadedModule[96]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Aspose.Slides.dll

LoadedModule[97]=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Aspose.Imaging.dll

LoadedModule[98]=C:\Windows\SYSTEM32\httpapi.dll

LoadedModule[99]=C:\Windows\System32\rasadhlp.dll

LoadedModule[100]=C:\Windows\System32\fwpuclnt.dll

LoadedModule[101]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

File[0].CabName=WERInternalMetadata.xml

File[0].Path=WER5C2E.tmp.WERInternalMetadata.xml

File[0].Flags=851971

File[0].Type=5

File[0].Original.Path=C:\Users\User\AppData\Local\Temp\WER5C2E.tmp.WERInternalMetadata.xml

File[1].CabName=triagedump.dmp

File[1].Path=WER6817.tmp.dmp

File[1].Flags=539820035

File[1].Type=6

File[1].Original.Path=C:\Users\User\AppData\Local\Temp\WER6817.tmp.dmp

File[2].CabName=WERDataCollectionFailure.txt

File[2].Path=WER6931.tmp.WERDataCollectionFailure.txt

File[2].Flags=851971

File[2].Type=5

File[2].Original.Path=C:\Users\User\AppData\Local\Temp\WER6931.tmp.WERDataCollectionFailure.txt

File[3].CabName=Report.cab

File[3].Path=Report.cab

File[3].Flags=196608

File[3].Type=10

File[3].Original.Path=Report.cab

FriendlyEventName=Werkt niet meer

ConsentKey=APPCRASH

AppName=Qlik.Printing.Sense.Service

AppPath=C:\Users\User\AppData\Local\Temp\SensePrinting2.1.50500.0409.10\Printing.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=23177226397F9ACA4225A250022CFF39

Re: Qlik.Printing.Sense.Service stopped working

Tyler_Waterfall — Mon, 21 Sep 2015 18:27:23 GMT

I believe this is a known issue (being resolved presently) - but I will confirm that.

Do you have Sense Desktop also installed on that machine by chance?

Re: Qlik.Printing.Sense.Service stopped working

jwvessen — Tue, 22 Sep 2015 06:29:53 GMT

It happens when running QS desktop indeed

Re: Qlik.Printing.Sense.Service stopped working

czm — Tue, 22 Sep 2015 07:27:09 GMT

Hi,

this is probably due to Qlik Sense (Server) and Qlik Sense Desktop installed on the same machine. If you want to run Qlik Sense Desktop and you are getting this error when you ran it (as I understood) you should do the following:

1) close Qlik Sense Desktop

2) stop Qlik Sense Printing Service (from services.msc)

3) (just to be sure) delete the file contained in your user's temp folder (open file explorer, type %temp% in the address bar and press enter to find your users temp folder)

4) Run Qlik Sense Desktop again (with Qlik Sense Printing Service still stopped)

At this time printing should working fine (in Qlik Sense Desktop).

Unfortunately at the moment it is not possible to have both Qlik Sense Printing Service (from a Qlik Sense Server installation) and Qlik Sense Desktop running in the same machine at the same time.

Please tell me if this solves the problem.

Best regards,

Carlo

Re: Qlik.Printing.Sense.Service stopped working

jeroen_wagner — Tue, 22 Sep 2015 08:13:59 GMT

Excuse the switch of username (Used Jan-Willems account to create the call)

There is no QS-server running on this laptop, just QS-desktop

Also the service is not running, and even when I start it manually it doesn't show in my services...
There does however apear a two new lines in the DOS prompt:
"The service is waiting for certificates"

where before it showed as "Service is running"

Also deleting the temp folders brings no difference.

Any other ideas?

Re: Qlik.Printing.Sense.Service stopped working

czm — Tue, 22 Sep 2015 08:53:24 GMT

Manually running the Printing.exe executable (without any parameter) will run it in Server mode. Unfortunately you don't have any Server installed and so you can't have it working in that way (it will wait forever for security certificates).

To avoid misunderstanding:

if we speak of Desktop version it's better to avoid "service terminology". Consider it just as a plain windows process (Printing.exe).

If we mean instead a Qlik Sense Server installation where you lauch the service from services.msc (Control Panel -> Administrative tools -> Services) then use service terminology.

From now on I suppose that no Qlik Sense Server is installed and that, if it was installed previously, you have restarded your machine after its uninstall and before installing Qlik Sense Desktop (if it is not so please uninstall everything, restart the system, clear the temp folder and then install only Qlik Sense Desktop).

Could you close Qlik Sense Desktop and do a print screen of Task Manager->Details (with all processes visible, i.e. with Task Manager's window maximized)?

Then could you run Qlik Sense Desktop (and not manually Printing.exe), wait for 30 seconds and then do a print screen again?

Thanks

Re: Qlik.Printing.Sense.Service stopped working

jeroen_wagner — Tue, 22 Sep 2015 09:03:19 GMT

Indeed. No QS-Server is installed.
And also with te uninstalles and installes of QS-desktop, a restart was performed every time.

Here is an overview of the taskmanager - details: (3 takes)

Re: Qlik.Printing.Sense.Service stopped working

czm — Tue, 22 Sep 2015 09:11:51 GMT

Thanks.

Could you do another one but after running Qlik Sense Desktop and wait 30 seconds please?

Thanks

Carlo

Re: Qlik.Printing.Sense.Service stopped working

jeroen_wagner — Tue, 22 Sep 2015 09:19:26 GMT

With QS-desktop running (and the error popup of printing.exe)

Re: Qlik.Printing.Sense.Service stopped working

jeroen_wagner — Tue, 22 Sep 2015 09:25:07 GMT

Seems strange:
Seeing the program run, while getting the message, it stopped working
(keeps appearing when closed btw)

Re: Qlik.Printing.Sense.Service stopped working

jeroen_wagner — Wed, 23 Sep 2015 12:19:34 GMT

Anything you see, that shouldn't be so Carlo?

Re: Qlik.Printing.Sense.Service stopped working

czm — Wed, 23 Sep 2015 13:22:55 GMT

Nothing strange actually. I need to investigate it further.

Could you try to close Sense Desktop and, using the command prompt, navigate to %temp%\SensePrinting2.1.50500.0409.10 folder and run the follwing command please?

Printing.exe run --desktop -port:9901 -proxyurl:http://localhost:4848 -logpath:C:\Temp\Log

It could be useful for us to see what messages are displayed.

Thanks

Re: Qlik.Printing.Sense.Service stopped working

jeroen_wagner — Thu, 24 Sep 2015 05:51:08 GMT

Here is de screenshot of that Carlo: (excuus for the Dutch Windows statements btw)

Re: Qlik.Printing.Sense.Service stopped working

jeroen_wagner — Thu, 24 Sep 2015 05:54:24 GMT

I don't see any log file by the way...
Any file's you might need?

Re: Qlik.Printing.Sense.Service stopped working

czm — Thu, 24 Sep 2015 11:00:36 GMT

Windows log files could be very useful for such an error. Could you try to export them from Event Viewer plase? In windows 8 it should be possible to do it going to start screen, typing eventvwr.exe and then Enter. Then, opening Windows Logs on the left panel you could save each one (Application, System, etc.).

I don't know if they can be posted here (compressed). If not we should find another way to share them.

Btw I have two questions:

1) are you a system administrator? could you try to run it as administrator?

2) Do you have write permission to C:\Temp\log? If not you can decide to pass the path to a folder on your desktop (just use double quotes to contain the path if there are any spaces in it... something like -logpath:"C:\Users\User\Desktop\log files").

We never saw such an error. It COULD BE due to some corrupted files (probably not from Sense Desktop since you installed the application several times... maybe .net framework. We need to investigate it further from the Windows logs).

Thanks

Re: Qlik.Printing.Sense.Service stopped working

jeroen_wagner — Thu, 24 Sep 2015 11:28:00 GMT

Must be .NET indeed (looking at the logs)

Attached the two events that occured this morning after the DOS-prompt start this morning:

Nothing else related happening around that time

I am admin on this machine, and have full rights to all.

Re: Qlik.Printing.Sense.Service stopped working

czm — Thu, 24 Sep 2015 11:32:56 GMT

Looking at the logs it is probably due to the installation of some Lavasoft product. Could you try to remove them (or at least to temporary disable the lavasoft real-time protection/program) please?

Maybe just stopping/closing the LavasoftTcpService.exe could do it

Re: Qlik.Printing.Sense.Service stopped working

jeroen_wagner — Thu, 24 Sep 2015 11:45:26 GMT

Solved

Thank you very much Carlo.

Unistalled LavaSoft-browser plugin... issue over.

Re: Qlik.Printing.Sense.Service stopped working

czm — Thu, 24 Sep 2015 11:47:42 GMT

You are welcome. Glad that the issue is solved

Have a nice day

Carlo

Re: Qlik.Printing.Sense.Service stopped working

Fri, 09 Oct 2015 04:25:51 GMT

Hi ,I am receiving the exact same error.

I've tried to find and disable LavasoftTcpService.exe ,but it isn't in my system.

I only have Qliksense desktop installed.

Was working fine until I went to open it today,have tried restarting computer with same result.

Appreciate any help.

Nick