topic Re: Monitoring apps no new data in Management & Governance

Monitoring apps no new data

Wed, 26 Aug 2015 06:21:51 GMT

My monitoring apps only show user data from the 21/8.

This is from the reload log

2015-08-26 08:04:42 0292	trace lib://ServerLogFolder/Engine\Trace\BIG-04_Session_Engine.txt skipped (previously loaded)
2015-08-26 08:04:42 0292	lib://ServerLogFolder/Engine\Trace\BIG-04_Session_Engine.txt skipped (previously loaded)

And when I look in the folder there is

BIG-04_Session_Engine.txt from the 21/8

BIG-04_Session_Engine_2015-08-24.log

BIG-04_Session_Engine_2015-08-25.log

BIG-04_Session_Engine_2015-08-26.log

This is the same for the BIG-04_Performance_Engine.txt and BIG-04_System_Engine.txt in the same folder but BIG-04_Start_Engine logs looks like this

BIG-04_Start_Engine_2015-08-21.log

BIG-04_Start_Engine_2015-08-24.log

BIG-04_Start_Engine_2015-08-25.log

BIG-04_Start_Engine_2015-08-26.log

Re: Monitoring apps no new data

Wed, 26 Aug 2015 06:39:11 GMT

After a little more digging. The log files should be put in the archived log folders, but they are not.

Any ideas how to fix this?

Re: Monitoring apps no new data

Tyler_Waterfall — Wed, 26 Aug 2015 20:19:21 GMT

What version of Sense are you using?

Re: Monitoring apps no new data

Thu, 27 Aug 2015 05:19:49 GMT

Qlik Sense Server 2.0.2.

Re: Monitoring apps no new data

Tyler_Waterfall — Thu, 27 Aug 2015 16:18:39 GMT

It's hard to guess what might be happening without the log files.

However, I would delete the .qvds in the Qlik\Sense\Log folder and reload the apps to see if all relevant data appear.

Note that with Sense 2.0+ Monitoring Apps, you won't be able to load the majority of Sense 1.x logs because of a major change in the log files.

If removing the QVDs in the Sense\Log folder doesn't do the trick -- and the missing logs are 2.x -- then send over the Operations Monitor and License Monitor script logs from the most recent reload. (found in Sense\Log\Script)

Re: Monitoring apps no new data

Wed, 02 Sep 2015 06:47:37 GMT

I figured out a possible cause! I shut down the AWS instance the Qlik Sense server is installed on at 18:00 and I guess Qlik Sense Server does a job at 00:00 that archives the old logs. But since the instance is not running when that should happen it doesn't get done.Could that be the cause?

Re: Monitoring apps no new data

Tyler_Waterfall — Wed, 02 Sep 2015 13:45:13 GMT

So, are the .log files not getting archived to the ArchivedLogs folder? (In other words, are they being rolled over from the .txt file but are remaining in the Sense\Log\[Service] folders?

Or, is it that the .txt files are not rolling over for long periods of time?

Is this multi-node?