topic Re: Error Installing 2.2.4 server in Windows 2012 R2 64-bit x64 in Management & Governance

Error Installing 2.2.4 server in Windows 2012 R2 64-bit x64

Mon, 25 Apr 2016 11:49:59 GMT

Hi guys,

i am encountering a number of errors, and have tried everything written on this forum to fix it - without any success.

Errors:

- Proxy service will not start

- Scheduler service will not stop

- From event viewer i get an error on the .Net framework, although 4.5.2 is installed, the error is this:

.NET Runtime version : 4.0.30319.34014 - This application could not be started.This application requires one of the following versions of the .NET Framework:

.NETFramework,Version=v4.5.2

I believe all this is related to the .NET framework as qlik sense somehow believes 4.0.3 is installed, although the server feature view clearly show 4.5 being installed. Also, when downloading 4.5 .NET framework, it gives me the options "Repair 4.5.2 to original state" and "Remove 4.5.2 from this computer"... So Windows can see the 4.5.2, but Sense cannot??

I have tried the following:

- Re-install Qlik Sense Server

- Re-install .NET framework

- The "hack" with making service timeout go from 30 seconds as default to 10 minutes instead

... and a number of smaller things i have forgotten by now, as i am currently debugging on the 5th hour..

Any advice?

THANKS!

Re: Error Installing 2.2.4 server in Windows 2012 R2 64-bit x64

PeterVanOers — Mon, 25 Apr 2016 17:29:08 GMT

Hi Rene,

I've running it on a test server 2012 R2 with .Net 4.6.1

It was an upgrade from 2.2.3.

Perhaps you can verify your .Net setup.

https://blogs.msdn.microsoft.com/astebner/2008/10/13/net-framework-setup-verification-tool-users-guide/

Re: Error Installing 2.2.4 server in Windows 2012 R2 64-bit x64

gainkarthi — Mon, 25 Apr 2016 19:38:06 GMT

Sometimes you may need to change some time out settings in the registry, Help desk can give you appropriate numbers for your configuration.DWORD Value should be get changed for the services communication.

Re: Error Installing 2.2.4 server in Windows 2012 R2 64-bit x64

Tue, 26 Apr 2016 07:49:21 GMT

.NET 4.5.2 is verified .

the time out settings has been changed without any change.

Just performed a new clean re-install, and the Proxy Service is not started. When i try to uninstall again, i cannot because i cannot manually stop the scheduler service - get error 1061 - (only by terminating the scheduler.exe from "details" in task mgr and disabling the automatic startup , can i stop the scheduler service).

What can i do to ensure i make a complete, clean uninstall? Any files i should manually remove? Would it help to install 2.1.1 instead perhaps? could .NET 4.6.1 make a difference?

The current proces for uninstall:

1. Enter Task Mgr,

2. Enter "Services"

3. Enter Properties of all Qlik Services and disable automatic startup

4. Enter "Details" in task mgr and stop all ".exe" files related to the sense services

5. Enter Sense.Exe and choose "uninstall"

The end - removal of folders/certificates etc. i am missing, to get "a fresh start" ?

Thanks

Re: Error Installing 2.2.4 server in Windows 2012 R2 64-bit x64

PeterVanOers — Tue, 26 Apr 2016 17:35:16 GMT

‌Just out of curiosity I cleaned my test system en did a clean install of 2.2.4. It installed flawless.

So I'm puzzled why it's not installing in your enviroment....

This is my configuration:

2 W2k12 R2 servers, one AD controller, one member server. Both fully updated. .Net 4.6.1.

I've run the installation with a own service account with local admin right.

Re: Error Installing 2.2.4 server in Windows 2012 R2 64-bit x64

gainkarthi — Tue, 26 Apr 2016 18:53:08 GMT

Steps are good. Make sure you have domain admin service account which has all the access.

Re: Error Installing 2.2.4 server in Windows 2012 R2 64-bit x64

Tue, 26 Apr 2016 18:58:41 GMT

I am not the admin on the server (and neither very knowledgeable on this topic): What exactly should the Service Account be, regarding authorization and rights? Usually this is not a problem, as it is just an admin of some sort, but is there a specific set of rights it should have? a specific "type" of admin?

Thanks.

Re: Error Installing 2.2.4 server in Windows 2012 R2 64-bit x64

PeterVanOers — Tue, 26 Apr 2016 20:22:53 GMT

‌Hi Rene,

The service account has to have local admin rights. So it has to be member of the local group Administrators.

If the user you are using to install doesn't have this rights and the service account hasn't either that is probably causing your installation problems.

If you follow the installation guide these requirement are mentioned.

Re: Error Installing 2.2.4 server in Windows 2012 R2 64-bit x64

Wed, 27 Apr 2016 05:33:28 GMT

Everything seems to be in order then - and all other services except the proxy is running smoothly by the service account. It really beats me, why it wont install properly and run the proxy service

Re: Error Installing 2.2.4 server in Windows 2012 R2 64-bit x64

gustavgager — Wed, 27 Apr 2016 07:01:07 GMT

If your service account is not local administrator you will get error similar to the these.

I would make sure that the account you are using to run the services actually is local admin on the server.

Logon to the server using your service account and try to run an elevated command prompt.

Re: Error Installing 2.2.4 server in Windows 2012 R2 64-bit x64

Wed, 27 Apr 2016 11:43:44 GMT

One of our tech-wizards (#MegaNerds) finally found a solution by trawling all the log files.

It seems that if we rename the old installation folder to "qlik_old", and move everything else to a new drive (d: in this case), the installation ran smoothly - at least it did so the 2nd time...

So it seems there was an error in the first installation (perhaps relating to the timeout time of only 30 seconds at that time), which caused a lot of trouble when trying to uninstall, and then the uninstall probably left som "ghosts" lying around which gave some error messages trying to reach some postgre files in the qlik folder, without any luck...

So not quite clear what the error was - but it is fixed, and next time i will change the default timeout time before beginning the first installation, and make sure to use a new drive for any next installations, should there be an error like this again (most probable)

Thanks to everyone who contributed and tried to same my day ! It is much appreciated guys!

//René

Re: Error Installing 2.2.4 server in Windows 2012 R2 64-bit x64

Emmanuelle__Bustos — Wed, 19 Oct 2016 22:23:15 GMT

Have you tried this for the timeout?:

1. Click Start, click Run, type regedit, and then click OK.

2. Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control

3. In the right pane, locate the ServicesPipeTimeout entry. Note If the ServicesPipeTimeout entry does not exist, you must create it. To do this, follow these steps:

a. On the Edit menu, point to New, and then click DWORD Value.

b. Type ServicesPipeTimeout, and then press ENTER

4. Right-click ServicesPipeTimeout, and then click Modify.

5. Click Decimal, type 120000, and then click OK. This value represents the time in milliseconds before a service times out.

Note: 120000 milliseconds (2 minutes) is equal to what the default configuration should be. You may find you need increase this number. 300000 (5 minutes) may be more suitable.

6. Restart the computer.