topic Re: Qliksense Iphone access issue in Management & Governance

Qliksense Iphone access issue

L_Hop — Fri, 13 Apr 2018 12:51:48 GMT

Hello Everybody;

We have Iphone users access issue.

We are able to access with local computer and adroid devices but when we have tried with Iphone devices this error is displayed:

"An error occurred Connection to the Qlik Sense engine failed for unspecified reasons. Refresh your browser or contact your system administrator".

we have already defined QMC server IP address to the central proxy 'host white list' but still getting the same error. Do you have any other solution regarding this issue?

Thank in advance.

regards;

O.Y

Re: Qliksense Iphone access issue

herbert88 — Tue, 24 Apr 2018 20:32:17 GMT

You try to use HTTP instead of HTTPS ?

Re: Qliksense Iphone access issue

kaanerisen — Wed, 25 Apr 2018 07:00:10 GMT

Hi,

I assume you use HTTPS for reaching qlik sense and using a self signed certificate which is created by qlik sense. As far as I know IOS don't trust self signed certificates anymore.

You have two option:

- Allow HTTP on qmc and use HTTP

- Get a certificate from a valid authority and run qlik sense with this ceritificate

Hope it helps.

Re: Qliksense Iphone access issue

L_Hop — Fri, 27 Apr 2018 11:18:47 GMT

Hi,

sorry for the late reply.

We have tried both http and https, but none of them not working.

We will upgrade qliksense version to new april version and we will try again.

Re: Qliksense Iphone access issue

kaanerisen — Fri, 27 Apr 2018 12:52:09 GMT

Hi Onur,

What you describe is definetely a certificate issue. Using http should worked actually.

Are you sure about connecting qlik sense over "http://..." url over iphone after enabling http option? Becasue you can still reach qlik sense over https after enabling http option?

Re: Qliksense Iphone access issue

L_Hop — Fri, 27 Apr 2018 13:47:16 GMT

Hi Kaan,

We have discussed certificate option and we will reconsidere it, if version upgrade not work.

http option already added the 'host white list' option but not working.

Iphone users actually able to access the applicaton but when they click to the sheet they are getting the error.

thank you for your comments.

O.Y

Re: Qliksense Iphone access issue

kaanerisen — Fri, 27 Apr 2018 15:03:22 GMT

Hi Onur,

Actaully, adding http and https options for same url on whitelist does not mean qlik sense can work both option.

https://help.qlik.com/en-US/sense/April2018/Subsystems/ManagementConsole/Content/edit-proxies.htm

You should go to QMC>Proxies>edit proxy>ports and choose "allow http". Give a proper port if 80 is in use from "Service Listen Port HTTP" on same page.

Add your url whitout http or https to your virtual proxy whitelist.

Re: Qliksense Iphone access issue

L_Hop — Fri, 27 Apr 2018 15:13:36 GMT

Hi Kaan,

http option already configured on proxy settings.

for the proxy whitelist, I will try your suggession later.

thank you for your comments,

O.Y

Re: Qliksense Iphone access issue

paulodantas — Thu, 23 Aug 2018 08:41:13 GMT

Hi onur,

did you solved this issue?

If yes, please tell us how you solved.

Best regards.

Re: Qliksense Iphone access issue

L_Hop — Mon, 04 Mar 2019 09:14:33 GMT

Hi Paulodantas,

Sorry for the late reply.

Issue fixed after the version upgrade.

best regards;

Onur