topic Re: Qlik Sense Desktop 3.0 installation failure!! in Management & Governance

Qlik Sense Desktop 3.0 installation failure!!

Wed, 29 Jun 2016 06:03:39 GMT

I upgraded Qlik Sense Desktop from 2.2.4 to 3.0.0. It seems everything is OK.

But when I opened the hub, it appears nothing as below:

I have tried to repair the installation, failed.

I have uninstalled the Qlik Sense Desktop and re-installed it, failed.

How shall I fix this issue? So far the only thing I can do is to roll back to 2.2.4.

Background information:

OS: WIN7

Username: Junlong Chen(There is a blank between two words, and somebody said the issues is caused by the blank. I don't know whether it's right or wrong.)

Re: Qlik Sense Desktop 3.0 installation failure!!

Wed, 29 Jun 2016 09:24:48 GMT

I too have the same issue

Re: Qlik Sense Desktop 3.0 installation failure!!

jjfabian — Wed, 29 Jun 2016 11:16:16 GMT

Me and my colleague have the exact same problem.

Re: Qlik Sense Desktop 3.0 installation failure!!

Wed, 29 Jun 2016 11:38:11 GMT

Have you got the solution?

Re: Qlik Sense Desktop 3.0 installation failure!!

Anders-Samuelson — Wed, 29 Jun 2016 12:46:59 GMT

We are investigating with highest attention. Thanks for reporting the issue!

Re: Qlik Sense Desktop 3.0 installation failure!!

Wed, 29 Jun 2016 13:01:39 GMT

Hi, Anders

Many thanks!

If any more information is required, please do not hesitate to tell me.

Best regards,

Junlong Chen

Re: Qlik Sense Desktop 3.0 installation failure!!

Anonymous — Wed, 29 Jun 2016 15:01:44 GMT

Hi Junlong,

I have seen several similar issues on the community. The best thing to do is to downgrade back to your previous version (in your case 2.2.4) and wait for a solution.

Regards,

Filip

Re: Qlik Sense Desktop 3.0 installation failure!!

Wed, 29 Jun 2016 15:14:02 GMT

Dear All,

I now have Qlik Sense Desktop 3.0 running on my desktop. You can get yours working by changing the compatibility settings as I have done below:

Re: Qlik Sense Desktop 3.0 installation failure!!

harvinderjohal — Wed, 29 Jun 2016 20:25:43 GMT

Can you try the following?

First - see if logging in as Administrator vs you user name with a blank makes a difference.

1. Qlik Sense Desktop is actually a condensed packaged version (stripped down) of our Server Platform. When you launch the Desktop, the HUB is actually being presented within an Embedded Chrome Browser; self contained within the .EXE. Could you:

a. Shut down Qlik Sense

b. Go into Task Manager and ensure no Qlik processes are running. If so, shut them down.

c. Launch your main web browser (ie Chrome) and clear out the cache

d. Launch Qlik Sense and see if the HUB loads. If not, hit the F5 button.

2. If the above doesn't work and it returns the same blank HUB window, shut down Qlik Sense, turn off Windows Defender or Microsoft Security Essentials. It may be an issue that is allowing the main Sense environment launch and is trusted but sub processes may be blocked. Try again.

3. If the above still results in a blank Hub, shut down Qlik Sense, turn off the firewall and try again.

4. With Windows Defender/MSE shutdown as well as Virus scanners, go to

a. Go into Task Manager and ensure no Qlik processes are running. If so, shut them down.

b. Add/Remove Programs to uninstall product, manually clean up install files (everything) under C:\Users\<your user profile>\AppData\Local\Programs\Qlik\Sense and reinstall

Could you flag this post as either helpful or resolved if the above assisted with a resolution and, in either even of resolved or not, could you share the results of these tests?

Re: Qlik Sense Desktop 3.0 installation failure!!

Thu, 30 Jun 2016 02:07:27 GMT

Hi,

Unfortunately, it doesn't work.

Re: Qlik Sense Desktop 3.0 installation failure!!

Thu, 30 Jun 2016 02:16:57 GMT

Hi,

I finished the first step. It doesn't work.

According to security policy of my company, I can not turn off any defenders. So I can not achieve the following procedures.

In the blank screen in QS desktop, I can right click to show DevTool. The error message show up:

I don't know whether it matters or not.

Meanwhile, I upgrade the QS desktop in my personal laptop. It works fine.

So my suspension is that something in QS desktop is against the security policy or defender.

Hope this issue can be solved ASAP. Otherwise the enterprise clients like me will suffer a lot, although the new feature is truly awesome.

Best regards,

Junlong Chen

Re: Qlik Sense Desktop 3.0 installation failure!!

harvinderjohal — Thu, 30 Jun 2016 15:46:59 GMT

I just saw an update that R&D is uploading an update to the installer which is designed to resolve this issue. Please download and install the new Qlik Sense Desktop 3.0 from the downloads site by end of day today or tomorrow and try again.

Re: Qlik Sense Desktop 3.0 installation failure!!

Anders-Samuelson — Fri, 01 Jul 2016 08:40:41 GMT

I can confirm that the issue has been fixed and a new version is available for download! Thanks again for reporting the issue!

Re: Qlik Sense Desktop 3.0 installation failure!!

Fri, 01 Jul 2016 13:27:16 GMT

Hi Anders,

I have a very similar problem, and the latest version has had no effect:

I have tried all the steps above both on 28/6 and today. Is this same issue as above?

Many Thanks

Dominic

Re: Qlik Sense Desktop 3.0 installation failure!!

Sun, 03 Jul 2016 08:55:59 GMT

Hi,

It is great!!

This issue has been solved by using the latest installation file from the downloads site.

Many thanks!

Best regards,

Junlong Chen

Re: Qlik Sense Desktop 3.0 installation failure!!

Anders-Samuelson — Sun, 03 Jul 2016 10:41:17 GMT

Hi Dominic,

Even if the symptom seem to be similar I expect it's a separate problem. Could you please share some more information on what OS you are running in and if you did a fresh install or upgraded from previous version.

Also if you would be able attach logs that would be great! Thanks in advance!

Br,

Anders

Re: Qlik Sense Desktop 3.0 installation failure!!

amonjaras — Mon, 04 Jul 2016 07:44:22 GMT

The QS Desktop installer available on the site does not appear to have changed. It still shows 2016-06-28 as last modified date, and the downloaded file is the same size as the previous one.

Can you confirm the new version is up?

Thanks!

Re: Qlik Sense Desktop 3.0 installation failure!!

Mon, 04 Jul 2016 08:27:42 GMT

Hi Anders,

Thanks for getting back to me.

I am running Windows 7, and I have tried both upgrade and fresh installation options.

I’ve uninstalled and re-run the application so many times now I’m not sure which log files are which. Hopefully the 3 attached can give you some sort of clue.

Rgds

Dominic

Re: Qlik Sense Desktop 3.0 installation failure!!

Anders-Samuelson — Mon, 04 Jul 2016 10:27:08 GMT

Hi Dominic,

Would be great if you could zip and attach the whole [...documents\qlik\sense\log] catalog! Thanks!

Br,

Anders

Re: Qlik Sense Desktop 3.0 installation failure!!

Anders-Samuelson — Mon, 04 Jul 2016 10:30:12 GMT

Hi Angel,

Could you please provide me with the url you're trying to download from! Thanks!

Br,
Anders