topic Re: Cannot access Sense QMC after install on server in Management & Governance

Cannot access Sense QMC after install on server

Sun, 19 Jun 2016 13:38:43 GMT

We installed Sense on a new server, for a single node site. During install we selected the public IP address for the Host Name screen. After installation, the Installation Summary screen showed all services correctly installed. During installation, the install program did not ask for licensing information (I've installed Sense server only once before - I recall entering the license info, but can't remember when, and assume it was on the QMC post installation).

However, when attempting to access the QMC, the browser can't connect. We've tried various addresses in the browser, such as localhost, 127.0.0.1, etc. I have no way to access to the QMC to manage any of the configuration settings, etc. We're simply dead in the water.

This is incredibly frustrating, and nothing I've found on the help, installation guide, or the server configuration manual seems to sort this out. Appreciate any insights.

Host machine is running Windows Server 2012, 64-bit.

Proxy logs are attached. Note that the domain IP was changed in the logs to 208.xx.xxx.xx, and the URI was changed to "dashboards.example.com" to anonymize those a little bit.

Added proxy logs

Re: Cannot access Sense QMC after install on server

Vincenzo_Esposito — Sun, 19 Jun 2016 18:44:10 GMT

Do you have some error message or just don't reach the resource? What do the logs report (C:\ProgramDara\Qlik\Sense\Log) have a look to Proxy directory

Re: Cannot access Sense QMC after install on server

Sun, 19 Jun 2016 23:15:32 GMT

Vincenzo - I posted copies of the server logs. I can see "ERROR" in a few places, but not sure how to parse it. Appreciate any insights.

Re: Cannot access Sense QMC after install on server

Vincenzo_Esposito — Mon, 20 Jun 2016 16:55:54 GMT

Seems you do not have port 4242 opened. You need that for the authentication phase. Have a look to the firewall configuration

Re: Cannot access Sense QMC after install on server

Thu, 30 Mar 2017 13:23:31 GMT

I had the same problem and we solved cleaning de database.

Here you have the post about this.

(https://community.qlik.com/message/1116400#1116400)

Hope this work for you too.

Cheers