topic Re: Qlik Sense Server 3.0.1 Hub internal server error in Management & Governance

Qlik Sense Server 3.0.1 Hub internal server error

Tue, 26 Jul 2016 14:57:45 GMT

We have installed Qlik Sense Server 3.0 and then immediately upgraded it to 3.0.1 and we get this two messages:

With firefox: First it says that there is an internal server error, when we try to refresh the page it gives us "An error occurred: No Engine service is available for the following app: app:_hub", after several refreshes it lets us to connect to hub. If we refresh it while we're in a hub it either refreshes or gives us internal error again.

With chrome: Same as with firefox but you have to refresh like 20-30 times before it will let you into hub.

QMC works perfectly fine with both browsers.

Restarting Qlik Sense Server Dispatcher does nothing.

Any idea which logs should I exactly look into or what may cause these type of errors?

Re: Qlik Sense Server 3.0.1 Hub internal server error

korsikov — Thu, 04 Aug 2016 15:04:52 GMT

Faced with same problem in one aplication. other application works fine

My steps.

open application

use smart search - goto c:\ProgramData\Qlik\Sense\Apps\Search\ delete all sub folder

reload app, try use smart search and faced with problem "internal engine error"

QS 3.0.1

Try use FF, Chrome, IE 11 - same behevior

Re: Qlik Sense Server 3.0.1 Hub internal server error

Fri, 05 Aug 2016 06:27:31 GMT

The problem is whit the whole hub not just an app, it has already has occurred on 2 separate Windows Server 2012 machines with clean install. I had to install version 2.2.3 which seems to work just fine, but when I upgrade it to 3.x it throws errors again.

Re: Qlik Sense Server 3.0.1 Hub internal server error

korsikov — Fri, 05 Aug 2016 10:46:54 GMT

i think it's problem linked with smart search in objects

Re: Qlik Sense Server 3.0.1 Hub internal server error

Fri, 05 Aug 2016 10:50:28 GMT

Will try it next time I will need to install QS, thank you.

Re: Qlik Sense Server 3.0.1 Hub internal server error

Thu, 25 Aug 2016 04:26:47 GMT

Hi Alexander,

Have you able to fix the issue with Smart Search yet?

Re: Qlik Sense Server 3.0.1 Hub internal server error

korsikov — Thu, 25 Aug 2016 06:17:39 GMT

nope. Qlik support write "R&D developer has isolated the stack call responsible for this behavior and is working full time to resolve it. Unfortunately, the only workaround at the moment is not to use the search."

Re: Qlik Sense Server 3.0.1 Hub internal server error

Thu, 25 Aug 2016 06:20:04 GMT

Hi Alex,

Have you seen this post https://community.qlik.com/message/1107588#1107588

I’m trying to help one of my clients with this issue. Still not sure where to look. I might try to see what’s in that link sit in their cases as well

Nhu Ngo

AtoBI Pty Ltd

m: +61 4 3357 9535 t: +61 3 9017 1820

<http://www.atobi.net/>[EmailSig_YT]<https://youtu.be/nwC7PsL5nzs>

<http://www.apacciooutlook.com/digital-magazines/Business-intelligence-special-2016/#page=19>

Re: Qlik Sense Server 3.0.1 Hub internal server error

Mon, 19 Sep 2016 14:01:34 GMT

I'm experiencing the exact same issue. Random internal error when searching with QS 3.0.1. Issue occurs on different OS and browsers so it's not related to the client.

Re: Qlik Sense Server 3.0.1 Hub internal server error

korsikov — Tue, 20 Sep 2016 04:00:26 GMT

Good news, everyone.

Qlik support team report- problem with smart search fixed in 3.1 .

Re: Qlik Sense Server 3.0.1 Hub internal server error

korsikov — Wed, 21 Sep 2016 14:33:25 GMT

There is same problem but in QS 3.1

cannot get engine services from the repository service for the following app

Re: Qlik Sense Server 3.0.1 Hub internal server error

ameni_mannai — Thu, 29 Sep 2016 16:12:48 GMT

hi,

I'm facing this problem with one of my clients and the error happen more often, Did anyone find a solution?

and if the only way out is to remove the smart search how can i do that??

Re: Qlik Sense Server 3.0.1 Hub internal server error

korsikov — Fri, 30 Sep 2016 14:08:29 GMT

qlik support promised in QS 3.1 problem was solved. I'm tested on my test server without high load - yes , the problem is solved.

Re: Qlik Sense Server 3.0.1 Hub internal server error

chandan3535 — Sat, 01 Oct 2016 10:01:17 GMT

Hi Romas,

I am also facing the same issue on my Windows server 2012, everything works fine on Qlik sense version 2.2.3 but when i am upgrading it to 3 or later version i am getting the same error mentioned by you in your post.

Did you find any solution or workaround for your problem if yes kindly share.

Thanks in advance !!!

Re: Qlik Sense Server 3.0.1 Hub internal server error

Mon, 03 Oct 2016 17:40:06 GMT

All, I have an open ticket for this issue and as of 10/3/2016 below is the status.

This is related to a bug that R&D has been working on resolving. One of the things that they have done to help resolve the issue in the newest version of Qlik Sense 3.1, is to allow the feature of the charts being displayed in the global search to be turned off by making a change to the settings.ini file and has also been approved for the 3.0.3 branch of Qlik Sense when it is release.

The setting would be the following and will currently only work in 3.1. This file is located C:\ProgramData\Qlik\Sense\Engine

Settings 7

SearchObjectsEnabled=0

I hope the above helps some,

Re: Qlik Sense Server 3.0.1 Hub internal server error

RD — Wed, 05 Oct 2016 14:55:41 GMT

QS 3.1 Desktop still has the issue

Re: Qlik Sense Server 3.0.1 Hub internal server error

NZFei — Wed, 12 Oct 2016 03:24:17 GMT

I have made the change in the setting.ini file (previously it was empty) but I still have this "Internal Sever Error".

I am having this when I tried to open the Sense hub. I have restarted the QS service dispatcher many times....

Does anyone know how to make the hub work in the Sense 3.1? My Sense QMC is working though.

Thanks.

Fei

Re: Qlik Sense Server 3.0.1 Hub internal server error

Anonymous — Tue, 31 Oct 2017 10:04:03 GMT

I am facing the same issue and it's only works after restarting the server.

Any other solution for this?

Thanks.