topic Re: Qlik Sense Deskstop : Hub with white screen in Management & Governance

Qlik Sense Deskstop : Hub with white screen

Tue, 06 Sep 2016 08:20:42 GMT

Hello,

After installing, I have a problem opening QLIK Sense Desktop : Hub with white screen.

Nowing I'm on Windows 7 64 bit, I have 8GB RAM, and I have .Net Framework v4.5.2 installed.

Do you have a solution ?

Thank in advance

Re: Qlik Sense Deskstop : Hub with white screen

miguelbraga — Tue, 06 Sep 2016 15:42:54 GMT

Hey there,

Sometimes this happens to me aswell, but if I select the process 1 and end it using the button 2 then I could work with Qlik Sense again if starting again using the link from the start menu in Windows 10.

Have you tried to install the newest version? If not, try to download again and test it. If that doesn't work, please contact me

Regards,

Re: Qlik Sense Deskstop : Hub with white screen

Wed, 07 Sep 2016 15:09:12 GMT

Hello,

Thanks Miguel for your reply and your reactivity but It was not that, but I found the solution :

We must update drivers (graphics...) of the PC.

This topic may be closed. Thanks

Re: Qlik Sense Deskstop : Hub with white screen

Mon, 12 Sep 2016 13:54:00 GMT

I have the problem again (hub with white screen) but but I have not modified anything on my PC...

I tried several things:

-to repair and reinstall QLIK
-to rename Qlik's folder in Documents for Qlik recreated a new folder
-to change Internet Explorer settings

For Reminder, I'm on Windows 7 64 bit, I have 8GB RAM, I have .Net Framework v4.5.2 and Internet Explorer 11 installed.

But none of this works ... please help me ...

Re: Qlik Sense Deskstop : Hub with white screen

Ronnie_Taborn — Mon, 12 Sep 2016 14:46:35 GMT

What version are you on? What browser are you on?

Re: Qlik Sense Deskstop : Hub with white screen

Mon, 12 Sep 2016 19:26:51 GMT

I have Qlik sense v3 and Internet Explorer v11 for browser...

Re: Qlik Sense Deskstop : Hub with white screen

Wed, 05 Oct 2016 05:50:31 GMT

Solution found by Jason Lyons on topic :

Start Qlik Sense Deskstop -> Hub with white screen

Resolution

Try below steps:Locate the Qlik Sense Desktop installation, default under C:\Users\user_name\AppData\Local\Programs\Qlik\Sense

In that folder, open the file "services.conf" in notepad for editing

In the top of the conf file should see a section [globals] where it says LogPath="${HOMEDRIVE}${HOMEPATH}\Documents\Qlik\Sense\Log"

Change the LogPath to the actual log directory, as default: "C:\Users\user_name\Documents\QlikSense\Log"

Restart your Qlik Sense Desktop

This topic may be closed. Thanks