topic Re: Qliksense - Problem with Upgrade/Uninstall in Management & Governance

Qliksense - Problem with Upgrade/Uninstall

Anonymous — Fri, 27 May 2016 16:33:14 GMT

I get the above error message when I try to upgrade my current version of Qliksense, 1.1.0.0. I also get the same error message when I try to uninstall Qliksense. I have 20 GB of free disk space so the disk is not full and I can install/uninstall other software.

I would appreciate advice on how to proceed.

Betul

Message was edited by: Betul Korkmaz

Re: Qliksense - Problem with Upgrade/Uninstall

korsikov — Mon, 30 May 2016 12:18:12 GMT

the answer is simple. The screenshot is clearly written to you - the disk is full

Re: Qliksense - Problem with Upgrade/Uninstall

Anonymous — Tue, 31 May 2016 09:08:58 GMT

Thanks but I have 20 GB free disk space so it isn't that. Should have mentioned that in my original post.

Re: Qliksense - Problem with Upgrade/Uninstall

Vincenzo_Esposito — Tue, 31 May 2016 16:32:42 GMT

Betul, did you installed with an local admin right?

Re: Qliksense - Problem with Upgrade/Uninstall

Anonymous — Tue, 31 May 2016 16:36:17 GMT

Hi Vincenzo, thank you for your reply. No, my computer name and domain are different (https://kb.blackbaud.co.uk/articles/Article/79900). I read how to check it... Does this matter for the install?

Re: Qliksense - Problem with Upgrade/Uninstall

Vincenzo_Esposito — Tue, 31 May 2016 18:32:59 GMT

Betul, sorry I really didn't understand your server name/domain is different from what. Anyway the article you pointed out is fine to check whet

Re: Qliksense - Problem with Upgrade/Uninstall

Vincenzo_Esposito — Tue, 31 May 2016 18:36:17 GMT

...whether or not your user is a local administrator (need to belong to the Administrators group).

This is not enought, when you lunch the install you need to right click on the executable and select "run as administrator"

Before that check the System requirements here

https://help.qlik.com/en-US/sense/2.2/Subsystems/Installation/Content/Introduction/system-requirements.htm

Re: Qliksense - Problem with Upgrade/Uninstall

Anonymous — Thu, 02 Jun 2016 16:16:53 GMT

Thanks for your reply. I have installed as an administrator. Plus I can install/uninstall any other software on my laptop. So I don't think this is the issue.

Re: Qliksense - Problem with Upgrade/Uninstall

Vincenzo_Esposito — Fri, 03 Jun 2016 07:33:01 GMT

Post the log file, you should find them here

C:\Users\<Your User>\Documents\Qlik\Sense\Log

Re: Qliksense - Problem with Upgrade/Uninstall

Vincenzo_Esposito — Mon, 06 Jun 2016 07:02:10 GMT

You have no errors in this log file. Have a look to the Windows event viewer

Re: Qliksense - Problem with Upgrade/Uninstall

Anonymous — Tue, 07 Jun 2016 09:33:39 GMT

ok thank you for your help. What do I look for in the Event Viewer? Betul

Re: Qliksense - Problem with Upgrade/Uninstall

Vincenzo_Esposito — Wed, 08 Jun 2016 06:55:08 GMT

Have a look for any kind of error in the time range you've attempted the uninstall. I expect to have some info there if the problem coming from OS