topic Re: Start Qlik Sense Deskstop -> Hub with white screen in Management & Governance

Start Qlik Sense Deskstop -> Hub with white screen

Tue, 20 Sep 2016 07:54:08 GMT

Hello,

After installing, I have a problem opening QLIK Sense Desktop : Hub with white screen.

Nowing I'm on Windows 7 64 bit, I have 8GB RAM, I have .Net Framework v4.5.2 installed and I have Internet Explorer v11 for browser.

I use Qlik Sense Desktop v3.0 SR1.

Do you have a solution ?

Thank in advance.

Re: Start Qlik Sense Deskstop -> Hub with white screen

Gysbert_Wassenaar — Wed, 21 Sep 2016 07:24:36 GMT

Close the browser and try again. If it doesn't work, don't close the browser yet and start another browser like Firefox or Chrome. Then open the url http://localhost:4848/hub with that other browser. If that still only gives a white screen try uninstalling and reinstalling Qlik Sense.

Re: Start Qlik Sense Deskstop -> Hub with white screen

lakshmikandh — Wed, 21 Sep 2016 08:22:01 GMT

Have faced similar kind of issue, try to reinstall the Qlik Sense Desktop

Re: Start Qlik Sense Deskstop -> Hub with white screen

Wed, 21 Sep 2016 21:34:49 GMT

Thanks gwassenaar, but your solution is not working, and it makes me a mistake to firewall or to proxy.

I don't use proxy and I have not changed anything in the default to my firewall... and for information other installations Qlik Sense v3.0 SR1 on other PC with similar configuration works without problems.

Have you an other solution ?

Thanks in advance

Re: Start Qlik Sense Deskstop -> Hub with white screen

Wed, 21 Sep 2016 21:40:57 GMT

Thanks lakshmikandh, but your solution is not working.

I have reinstalled several times Qlik and Framework 4.5.2, rebooted the PC after each step, clean the registry et file Temp, rename the folder QLIK, but I still have the same problem.

Have you an other solution ?

Thanks in advance

Re: Start Qlik Sense Deskstop -> Hub with white screen

lakshmikandh — Thu, 22 Sep 2016 10:56:08 GMT

Hi Ofx,

I dont have any other solution,as mentioned by gwassenaar‌ it should work with any of the web browser with http://localhost:4848/hub can you try it installing in any other machine.Is it only occurring on a specific machine ?

Re: Start Qlik Sense Deskstop -> Hub with white screen

Mon, 26 Sep 2016 07:28:17 GMT

Hi Lakshmikandh Karthikeyan,

It works on other PCs except that one...

But on this PC, with GOOGLE CHROME, I have this problem as mentioned previously :

Thanks in advance.

Re: Start Qlik Sense Deskstop -> Hub with white screen

Tue, 27 Sep 2016 14:15:26 GMT

Hi,

I do have the exact same problem, forbidding me to use a 3.X version of Sense. Running on Chrome, Windows 10.

Prevous versions worked perfectly (I downgraded in the meantime).

Cheers,

Nicolas

Re: Start Qlik Sense Deskstop -> Hub with white screen

lakshmikandh — Tue, 27 Sep 2016 14:16:09 GMT

instead of localhost can you try with machine IP ? is this a physical machine or virtual machine ?

Re: Start Qlik Sense Deskstop -> Hub with white screen

Tue, 27 Sep 2016 14:25:00 GMT

Mine is a physical machine. Tried to reach the Hub with private IP without any success. Also tried a different connection without success.

Re: Start Qlik Sense Deskstop -> Hub with white screen

Wed, 28 Sep 2016 09:31:37 GMT

Hi,

Support helped me solve this issue using the following trick on logs: https://qliksupport.force.com/login?ec=302&inst=D&startURL=%2FQS_CaseWizardKnowledgeArticle%3FId%3Dka5D0000000PEVFIA4

Hope it helps you as well.

Regards

Re: Start Qlik Sense Deskstop -> Hub with white screen

Thu, 29 Sep 2016 06:08:58 GMT

Hi,

Sorry but I do not have login access :

Could you copy the solution in this topic, please?

Re: Start Qlik Sense Deskstop -> Hub with white screen

Thu, 29 Sep 2016 06:10:59 GMT

Hi,

I'm in the same configuration as Nicolas Vandersteen

Re: Start Qlik Sense Deskstop -> Hub with white screen

Thu, 29 Sep 2016 06:15:02 GMT

Hi,

I also downgraded the QLIK's version.

But I do not know when QLIK will stop version v2.x...

Re: Start Qlik Sense Deskstop -> Hub with white screen

Fri, 30 Sep 2016 23:22:13 GMT

Resolution

Try below steps:

Locate the Qlik Sense Desktop installation, default under C:\Users\user_name\AppData\Local\Programs\Qlik\Sense
In that folder, open the file "services.conf" in notepad for editing
In the top of the conf file should see a section [globals] where it says LogPath="${HOMEDRIVE}${HOMEPATH}\Documents\Qlik\Sense\Log"
Change the LogPath to the actual log directory, as default: "C:\Users\user_name\Documents\QlikSense\Log"
Restart your Qlik Sense Desktop

Re: Start Qlik Sense Deskstop -> Hub with white screen

Tue, 04 Oct 2016 16:05:00 GMT

I'd the same issue, now solved by Jason's answer.

Thanks !

Re: Start Qlik Sense Deskstop -> Hub with white screen

Wed, 05 Oct 2016 05:46:24 GMT

Thank you Jason, problem solved with your solution. I also tested solution on your other colleagues with the same case and it works !!!

Thank you very much

This topic may be closed. Thanks