Hub access error - "an error occurred - The server did not respond or could not process the request"

aldo-tgh — Sun, 16 Oct 2016 08:56:00 GMT

Hi Guys,

I would appreciate some ideas regarding the following deployment /installation/ configuration issue.

I have installed Qlik Sense server from scratch.

Qlik Sense 3.1 – on the cloud (Triple C) – Windows Server 2012 R2.

Installation method: “Custom” /” Central node”

After installation All Qlik Sense services are running with local admin user disregarding QS Repository DB that runs as it should under "Local System".

I have restardet the server.

I can access QMC using: https://IP address:4244/windows_authentication/?targetId=...‌

After authentication with Username and Pass, It open the QMC with: https://IP Address/qmc/

I have successfully installed the license.

While Trying to access hub – no license assignment yet – no available apps yet.

Just to test ability to access the HUB,

I get the error message "an error occurred - The server did not respond or could not process the request".

I have added the IP address of the server to the “White List” in Virtual Proxy in QMC in two different formats as follows:

The first: IP Address

The second: IP Address.ccc.net.il

After the change above, still having the same issue in both Chrome and IE

Below some information regarding Certificates.

Current User ==> Personal – It looks that there is no relevant certificate.

Current User ==> Trusted Root Certification Authorities - having "IP address-CA" certificate.

Local Computer ==> Personal - having "IP address" certificate.

Local Computer ==> Trusted Root Certification Authorities - having "IP address-CA" certificate.

Ports – netstat from inside the server:

80 ==> Listening

443 ==> Listening /Established /Time wait / Close wait /Listening

4243 ==> Listening /Established /Listening

4244 ==> Listening

4239 ==> Listening

Re: Hub access error - "an error occurred - The server did not respond or could not process the request"

aldo-tgh — Wed, 19 Oct 2016 10:43:21 GMT

Since the machine is not connected to any domain, all I needed to do is to re-install but using just host name (computer name) without any additions and IP address neither during installation tasks.

Aldo.

Re: Hub access error - "an error occurred - The server did not respond or could not process the request"

francisco_valle — Mon, 28 Nov 2016 20:50:51 GMT

Thank you very much, this worked for me too.

topic Re: Hub access error - "an error occurred - The server did not respond or could not process the request" in Management & Governance

Hub access error - "an error occurred - The server did not respond or could not process the request"

Re: Hub access error - "an error occurred - The server did not respond or could not process the request"

Re: Hub access error - "an error occurred - The server did not respond or could not process the request"