topic Adding another RootAdmin seems to "Inactivate" the Initial RootAdmin... Why? in Management & Governance

Adding another RootAdmin seems to "Inactivate" the Initial RootAdmin... Why?

Thu, 10 Nov 2016 16:11:23 GMT

Hello Everyone,

I installed Qlik Sense Enterprise with a "Service" account. Which makes that "Service" account the RootAdmin. This account has Admin rights on the server etc.

After this I added myself as the Root Admin . Once I did that , I see that the "Service" account became "Inactive".

Is there a limit to how many RootAdmins there can be on Qlik Sense Enterprise? Or is there something else I am missing...

As a result of this, (I think ,) the Reload License Monitor and Operations Monitor tasks have Failed to execute successfully.

Anyone have any ideas on this?

Thanks to you all in advance!

Kind Regards

Simy

Re: Adding another RootAdmin seems to "Inactivate" the Initial RootAdmin... Why?

rittermd — Thu, 10 Nov 2016 19:19:48 GMT

I don't know that there is a limit. We have multiple root admins in our system.

If you executing a UDC sync to load users and you do not have the user included in your data, I have seen that Qlik will make the missing user inactive. Once you add them then they are active again.

This would apply to a UDC based on excel file for example. That is how we load our users right now.

Re: Adding another RootAdmin seems to "Inactivate" the Initial RootAdmin... Why?

shraddha_g — Fri, 11 Nov 2016 03:44:07 GMT

We can have multiple root admins which worked in my cases.

Re: Adding another RootAdmin seems to "Inactivate" the Initial RootAdmin... Why?

Fri, 11 Nov 2016 20:39:09 GMT

Thanks Mark and Shraddha,

So I think it has to be because my "Service" account is not part of my Active Directory rather just a local account created with Admin privileges on the Qlik server.

I am working to get the "Service" account part of my AD... Would you suggest any other methods to reactivate my Service account in Qlik?

Thanks & Happy Friday !!!

Regards

Simy