topic Qlik Sense Desktop VPN Havoc in Management & Governance https://community.qlik.com/t5/Management-Governance/Qlik-Sense-Desktop-VPN-Havoc/m-p/1247150#M8418 <HTML><HEAD></HEAD><BODY><P>How do I get Qlik Sense Desktop to work with a VPN?</P><P></P><P>I have a Windows 10 machine and recently upgraded from Qlik Sense Desktop version 3.1 to version 3.1-SR4. After the upgrade Qlik Sense Desktop stopped working! By that I mean, the Qlik Sense Desktop Hub doesn't load and the Qlik Bubbles don't appear at startup. All that appears is a blank white window. Hitting F5 results in this message appearing:</P><P></P><P style="text-align: center;">{"type":"error","severity":"WARNING","message":"The service did not respond or could not process the request"}</P><P></P><P>The problem is with my VPN. I am in China so a VPN is required to work through the Great Firewall. In the past I would see this same problem if my VPN was OFF - Qlik Sense only worked when the VPN was ON. That was fine with me so I ignored the problem.</P><P></P><P>But after the upgrade I now have the opposite problem. If I turn the VPN OFF then Qlik Sense suddenly starts to work - the Qlik Bubbles reappear and the Qlik Sense Desktop Hub loads. But with the VPN now OFF all my other apps stop working, so this is not really a viable solution.</P><P></P><P>In addition, with the VPN now OFF my Sankey extension stops working and I get this message:</P><P></P><P style="text-align: center;">Invalid Visualization - The visualization was not found on the server: SenseSankey</P><P></P><P>I suspect this is a problem related to the Sankey extension needing to access d3 Javascript on a remote website. But this Sankey extension problem may be unrelated to the VPN.</P><P></P><P>I've tried researching the Qlik Community and there are a number of mobile VPN and server VPN problems but nothing clearly related to Qlik Sense Desktop. I'm stuck. What do I do?</P></BODY></HTML> Thu, 29 Dec 2016 04:34:28 GMT 2016-12-29T04:34:28Z Qlik Sense Desktop VPN Havoc https://community.qlik.com/t5/Management-Governance/Qlik-Sense-Desktop-VPN-Havoc/m-p/1247150#M8418 <HTML><HEAD></HEAD><BODY><P>How do I get Qlik Sense Desktop to work with a VPN?</P><P></P><P>I have a Windows 10 machine and recently upgraded from Qlik Sense Desktop version 3.1 to version 3.1-SR4. After the upgrade Qlik Sense Desktop stopped working! By that I mean, the Qlik Sense Desktop Hub doesn't load and the Qlik Bubbles don't appear at startup. All that appears is a blank white window. Hitting F5 results in this message appearing:</P><P></P><P style="text-align: center;">{"type":"error","severity":"WARNING","message":"The service did not respond or could not process the request"}</P><P></P><P>The problem is with my VPN. I am in China so a VPN is required to work through the Great Firewall. In the past I would see this same problem if my VPN was OFF - Qlik Sense only worked when the VPN was ON. That was fine with me so I ignored the problem.</P><P></P><P>But after the upgrade I now have the opposite problem. If I turn the VPN OFF then Qlik Sense suddenly starts to work - the Qlik Bubbles reappear and the Qlik Sense Desktop Hub loads. But with the VPN now OFF all my other apps stop working, so this is not really a viable solution.</P><P></P><P>In addition, with the VPN now OFF my Sankey extension stops working and I get this message:</P><P></P><P style="text-align: center;">Invalid Visualization - The visualization was not found on the server: SenseSankey</P><P></P><P>I suspect this is a problem related to the Sankey extension needing to access d3 Javascript on a remote website. But this Sankey extension problem may be unrelated to the VPN.</P><P></P><P>I've tried researching the Qlik Community and there are a number of mobile VPN and server VPN problems but nothing clearly related to Qlik Sense Desktop. I'm stuck. What do I do?</P></BODY></HTML> Thu, 29 Dec 2016 04:34:28 GMT https://community.qlik.com/t5/Management-Governance/Qlik-Sense-Desktop-VPN-Havoc/m-p/1247150#M8418 2016-12-29T04:34:28Z Re: Qlik Sense Desktop VPN Havoc https://community.qlik.com/t5/Management-Governance/Qlik-Sense-Desktop-VPN-Havoc/m-p/1247151#M8419 <HTML><HEAD></HEAD><BODY><P>BUMP! Hi Folks - welcome back from the New Year holidays! Any thoughts on this question? How would I get started with debugging a Qlik-VPN problem?</P></BODY></HTML> Tue, 10 Jan 2017 06:27:50 GMT https://community.qlik.com/t5/Management-Governance/Qlik-Sense-Desktop-VPN-Havoc/m-p/1247151#M8419 2017-01-10T06:27:50Z Re: Qlik Sense Desktop VPN Havoc https://community.qlik.com/t5/Management-Governance/Qlik-Sense-Desktop-VPN-Havoc/m-p/1247152#M8420 <HTML><HEAD></HEAD><BODY><P>Hi Ted - Just letting you know I've reached out to a few people at Qlik, to hopefully help get this sorted out <IMG src="https://community.qlik.com/legacyfs/online/emoticons/happy.png" /></P></BODY></HTML> Fri, 03 Feb 2017 21:19:34 GMT https://community.qlik.com/t5/Management-Governance/Qlik-Sense-Desktop-VPN-Havoc/m-p/1247152#M8420 CarmenReilly 2017-02-03T21:19:34Z