topic Re: Qlik Sense Desktop - Screen Resolution Issue in Management & Governance

Qlik Sense Desktop - Screen Resolution Issue

csellei — Thu, 01 Dec 2016 17:49:34 GMT

Hi all,

I have an issue with screen resolution at newest versions of Qlik Sense Desktop. I used to work with version 3.1.1, where resolution was ok according to machine resolution.

I upgraded to version 3.1.2, just download and install whitout any other change, and resolution changes to following:

Version 3.1.3 has same issue than 3.1.2.

After uninstalling and installing version 3.1.1 again, issue is fixed.

Anyone face the same issue? Since I didn't change anything else than Qlik Sense Desktop, I strongly believe that this is a product issue.

Is there any configuration file into Sense Desktop for resolution settings?

Best regards.

Christian.

Re: Qlik Sense Desktop - Screen Resolution Issue

johan_soderlund — Sun, 04 Dec 2016 07:13:55 GMT

I have the same issue and there are some posts about this but have not found any solution. Run the app in the browser at http://localhost:4848/hub instead and the resolution is fine.

Re: Qlik Sense Desktop - Screen Resolution Issue

Anonymous — Sun, 11 Dec 2016 14:30:16 GMT

Working on browser is alternate option, But not really sure how to do that with in desktop.

Re: Qlik Sense Desktop - Screen Resolution Issue

nlr-biin_soluti — Thu, 29 Dec 2016 23:24:49 GMT

Hi,

I'm facing the same issue with 3.1 SR4.

Anyone with a solution other than browser option?

Best regards,

Nicolas

Re: Qlik Sense Desktop - Screen Resolution Issue

Anonymous — Wed, 04 Jan 2017 20:19:15 GMT

Try navigating to the services.conf file, which can be found here: C:\Users(yourfolder)\AppData\Local\Programs\Qlik\Sense. Open the file with WordPad or the likes, and under the [browser.parameters] section, add the following parameters:

--high-dpi-support=1

--force-device-scale-factor=1

Re: Qlik Sense Desktop - Screen Resolution Issue

csellei — Wed, 04 Jan 2017 20:56:50 GMT

Great !!!!

It's work for me.

Just adding, I had to restart my machine.

Best Regards.

Re: Qlik Sense Desktop - Screen Resolution Issue

nlr-biin_soluti — Wed, 04 Jan 2017 21:24:19 GMT

Thanks!

It works for me too

Best regards,

Nicolas

Re: Qlik Sense Desktop - Screen Resolution Issue

Anonymous — Thu, 05 Jan 2017 16:38:13 GMT

It worked. Awesome Ricci !!!

Re: Qlik Sense Desktop - Screen Resolution Issue

johan_soderlund — Fri, 06 Jan 2017 12:11:37 GMT

Worked for me as well!

Re: Qlik Sense Desktop - Screen Resolution Issue

Sat, 04 Feb 2017 15:13:05 GMT

Hello Ricci, can you help me to configure? is it okay like this? Thanks!

Re: Qlik Sense Desktop - Screen Resolution Issue

Anonymous — Wed, 08 Feb 2017 14:07:25 GMT

Hello Ignacio,

You need to be making the changes in your local programs folder in the services.conf file.

Is that what you need help with?

Ricci

Re: Qlik Sense Desktop - Screen Resolution Issue

Thu, 09 Feb 2017 12:39:39 GMT

Hello Ricci, I thought I was it the right file. where is the services.config file located?

Re: Qlik Sense Desktop - Screen Resolution Issue

Anonymous — Thu, 09 Feb 2017 14:05:23 GMT

Hi Ignacio,

It can be found here:

C:\Users\(yourfolder)\AppData\Local\Programs\Qlik\Sense.

Open the services.conf file with WordPad or the likes, and search for [browser.parameters] section (it's towards the bottom), and add the following parameters (see image following):

--high-dpi-support=1

--force-device-scale-factor=1

Hope that clears it up!

Ricci

Re: Qlik Sense Desktop - Screen Resolution Issue

Tue, 28 Mar 2017 02:48:09 GMT

Any feedback from the qlik guys when this bug is going to be solved? Now the product is broken for hi-resolution displays (which I guess is 80%+ of everyone). Pretty huge bug, making the product near unusable and already in the product for months!

Re: Qlik Sense Desktop - Screen Resolution Issue

paul_scotchford — Tue, 04 Apr 2017 03:37:05 GMT

I agree, I'm running with 4K monitors and this version really messed things up, using the browser is a viable alternative. Of course this issue is only QS Desktop , developing from your HUB on a server edition does not reveal the same issue.

Re: Qlik Sense Desktop - Screen Resolution Issue

ddm14 — Tue, 26 Mar 2019 06:26:58 GMT

Hi, I already have the parameters in my file still no success. 😞 . Please guide

Re: Qlik Sense Desktop - Screen Resolution Issue

Akshesh_Patel — Mon, 20 May 2019 14:49:38 GMT

Hello,

Please follow the link for a workaround.

https://support.qlik.com/articles/000074357

Regards,

Akki

Re: Qlik Sense Desktop - Screen Resolution Issue

sarithaallot — Tue, 30 Jul 2019 16:11:34 GMT

I am facing the same issue , my charts and KPIs are not visible completely because of screen resolution issue .When client see the app in their screen they can't see properly because of small screen. I tried the above solution but it did not work for me, still the same situation. Could you please advise how can I resolve it and if possible with images.

Thanks

Re: Qlik Sense Desktop - Screen Resolution Issue

Akshesh_Patel — Tue, 30 Jul 2019 17:28:05 GMT

hi,

to better understand, do you have an issue with your screen resolution? if yes then is it possible for you to attach any screenshot. Thanks

Re: Qlik Sense Desktop - Screen Resolution Issue

sarithaallot — Tue, 30 Jul 2019 18:19:19 GMT

Sorry we can not share my screen.This is resolution issue.In 15 inch screen it is visible.But when i have shared this app to my client who is having 13 inch screen.It is not visible to him.i.e in 13inch screen it is not visible