topic Upgrade error in Management & Governance

Upgrade error

Thu, 02 Feb 2017 23:59:38 GMT

I am trying to upgrade Qlik Enterprise edition from 2.0 to 3.1.5. When I ran the first time, it failed to setup engine with the error message "You don't have administrator permission". Tried again, can't get past the screen with "server credentials". See the attached screenshot. Check box and username edit boxes are disabled. It does not accept the password. I am running in administrator mode.

Any help is appreciated.

Re: Upgrade error

satheshreddy — Fri, 03 Feb 2017 02:52:36 GMT

Hi Ricy,

Kindly check your ID have admin Access are not.

if you are trying to run using Server Credentials, better to try one more time it will take.

Regards

Sathish

Re: Upgrade error

vinieme12 — Fri, 03 Feb 2017 03:19:57 GMT

Let your Tech support install it for you

Re: Upgrade error

Fri, 03 Feb 2017 14:26:25 GMT

Hi Sathish,

Thanks for your response. I logged in as administrator, the services are configured to be running with different account 'qservice'. I tried passwords for both accounts, but it errors out.

Thanks,

Vishnu

Re: Upgrade error

Fri, 03 Feb 2017 16:26:35 GMT

After reading some forums, this is what I did.

1. Uninstall current version.

2. Install same old version. Services work fine with no issues.

3. Try upgrade to 3.1.5

Now I get error "Qlik Sense Engine Service count not be installed. Verify that you have sufficient privileges to install the system services". (Attached screenshot and log file)

For services, I am using a local account "qservice" that has admin privileges. I am running the installer in admin mode.

How shall I fix this issue?

Re: Upgrade error

Fri, 03 Feb 2017 16:30:26 GMT

Re: Upgrade error

Fri, 03 Feb 2017 16:33:35 GMT

I don't see any option to attach a file. Here are a few lines from the log file.

-----------------------------------------------------------------------------------------------------------

MSI (s) (C4:B8) [10:53:16:935]: Executing op: FileCopy(SourceName=QIDL.exe,SourceCabKey=fil4EFF86F674AC537CFA1974142877AEF4,DestName=QIDL.exe,Attributes=512,FileSize=1060864,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,,,InstallMode=58982400,HashOptions=0,HashPart1=1045072445,HashPart2=-804187659,HashPart3=-711951598,HashPart4=-1680228118,,)

MSI (s) (C4:B8) [10:53:16:935]: File: C:\Program Files\Qlik\Sense\Engine\QIDL.exe; To be installed; Won't patch; No existing file

MSI (s) (C4:B8) [10:53:16:935]: Source for file 'fil4EFF86F674AC537CFA1974142877AEF4' is compressed

MSI (s) (C4:B8) [10:53:16:944]: Executing op: FileCopy(SourceName=rtylfz9l.exe|QVConnect32.exe,SourceCabKey=fil722CB825F58A6F02DD51BE5787C4DA0E,DestName=QVConnect32.exe,Attributes=512,FileSize=2176632,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,Version=11.0.0.0,Language=1033,InstallMode=58982400,,,,,,,)

MSI (s) (C4:B8) [10:53:16:944]: File: C:\Program Files\Qlik\Sense\Engine\QVConnect32.exe; To be installed; Won't patch; No existing file

MSI (s) (C4:B8) [10:53:16:944]: Source for file 'fil722CB825F58A6F02DD51BE5787C4DA0E' is compressed

MSI (s) (C4:B8) [10:53:16:964]: Executing op: FileCopy(SourceName=lm6yhp35.exe|QVConnect64.exe,SourceCabKey=fil8E2778B9225EE97EB8425C480778976D,DestName=QVConnect64.exe,Attributes=512,FileSize=3125368,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,Version=11.0.0.0,Language=1033,InstallMode=58982400,,,,,,,)

MSI (s) (C4:B8) [10:53:16:964]: File: C:\Program Files\Qlik\Sense\Engine\QVConnect64.exe; To be installed; Won't patch; No existing file

MSI (s) (C4:B8) [10:53:16:964]: Source for file 'fil8E2778B9225EE97EB8425C480778976D' is compressed

MSI (s) (C4:B8) [10:53:16:991]: Executing op: FileCopy(SourceName=clkji7e9.exe|TestCommon.exe,SourceCabKey=filA7F97F53C6C1AD8E63BED6EBAD6733E9,DestName=TestCommon.exe,Attributes=512,FileSize=2966528,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,,,InstallMode=58982400,HashOptions=0,HashPart1=-954063146,HashPart2=680840099,HashPart3=687457663,HashPart4=2017916684,,)

MSI (s) (C4:B8) [10:53:16:991]: File: C:\Program Files\Qlik\Sense\Engine\TestCommon.exe; To be installed; Won't patch; No existing file

MSI (s) (C4:B8) [10:53:16:991]: Source for file 'filA7F97F53C6C1AD8E63BED6EBAD6733E9' is compressed

MSI (s) (C4:B8) [10:53:17:012]: Executing op: FileCopy(SourceName=Engine.exe,SourceCabKey=File_Engine.exe,DestName=Engine.exe,Attributes=512,FileSize=24589688,PerTick=65536,,VerifyMedia=1,,,,,CheckCRC=0,Version=11.0.0.0,Language=1033,InstallMode=58982400,,,,,,,)

MSI (s) (C4:B8) [10:53:17:012]: File: C:\Program Files\Qlik\Sense\Engine\Engine.exe; To be installed; Won't patch; No existing file

MSI (s) (C4:B8) [10:53:17:012]: Source for file 'File_Engine.exe' is compressed

MSI (s) (C4:B8) [10:53:17:186]: Executing op: CacheSizeFlush(,)

MSI (s) (C4:B8) [10:53:17:186]: Executing op: ActionStart(Name=InstallServices,Description=Installing new services,Template=Service: [2])

MSI (s) (C4:B8) [10:53:17:189]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=1300000)

MSI (s) (C4:B8) [10:53:17:190]: Executing op: ServiceInstall(Name=QlikSenseEngineService,DisplayName=Qlik Sense Engine Service,ImagePath="C:\Program Files\Qlik\Sense\Engine\Engine.exe",ServiceType=16,StartType=2,ErrorControl=32769,LoadOrderGroup=QlikSenseServicesGroup,Dependencies=QlikSenseRepositoryService[~][~][~],,StartName=HCCUBE\qservice,Password=**********,Description=Provides the analytical power of Qlik Sense to the clients.,,)

MSI (s) (C4:B8) [10:53:17:191]: Note: 1: 2205 2: 3: Error

MSI (s) (C4:B8) [10:53:17:191]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1923

MSI (s) (C4:B8) [10:53:17:194]: Note: 1: 2205 2: 3: Error

MSI (s) (C4:B8) [10:53:17:194]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (s) (C4:B8) [10:53:17:194]: Product: Qlik Sense Engine -- Error 1923. Service 'Qlik Sense Engine Service' (QlikSenseEngineService) could not be installed. Verify that you have sufficient privileges to install system services.

Error 1923. Service 'Qlik Sense Engine Service' (QlikSenseEngineService) could not be installed. Verify that you have sufficient privileges to install system services.

MSI (s) (C4:B8) [10:53:17:198]: Note: 1: 2265 2: 3: -2147287035

MSI (s) (C4:B8) [10:53:17:198]: User policy value 'DisableRollback' is 0

MSI (s) (C4:B8) [10:53:17:198]: Machine policy value 'DisableRollback' is 0

Action ended 10:53:17: InstallFinalize. Return value 3.

Re: Upgrade error

vinieme12 — Fri, 03 Feb 2017 16:45:39 GMT

Get in touch with Qlik tech support

Re: Upgrade error

gustavgager — Mon, 06 Feb 2017 08:56:04 GMT

Make sure that the account that you are running have admin access (try running the setup with run as administrator). Also make sure that the serviceaccount have admin access.

Re: Upgrade error

knightriderx3 — Mon, 06 Feb 2017 10:52:33 GMT

Hi!

Try upgrading gradually:

2.0>2.1>2.2>3.0>3.1

Hope you have are following this 'https://help.qlik.com/en-US/sense/3.1/Subsystems/Installation/Content/InstallationLicensing/Upgrading.htm'

Best/

Re: Upgrade error

Thu, 09 Feb 2017 18:01:14 GMT

I would recommend you to go from 2.0 to 3.0 to 3.1.5. Please let us know if you already resolve the issue and how?