QIB Configuration Issue With QIB Web Chat Service

marcos_herrera — Sat, 16 Nov 2024 19:16:24 GMT

Hi Dear Qlik Community

I have a QIB Installation, the environment is the following

Server 1:

Product: QlikSense Server Enterprise Nov 2019
OS: Windows 2012
IP Address 192.168.64.100
CA Certificate URL: sense.fronteraenergy.ca

Server 2:

Product: QIB Version Sep 2019 (QIB SFB, QIB WebChat, QIB Applications, QIB Slack Enginee)
OS: Windows 2012
IP Address 192.168.64.101
CA Certificate URL: nlp.fronteraenergy.ca

Server 3:

Product: NLU Docker Container Version Sep 2019
OS: UBUNTU Server
IP Address 192.168.1.123
CA Certificate URL: nlu.fronteraenergy.ca

All server can communicate via local network, without problems

The issue are when I test the web chat extension, I wrote something, like like “Hi” or “Apps”, but the Web Chat Extension not send any answer

I configured well web chat, but not works, the Qlik Insight Bot Webchat Service Log show me the following errors

2020-01-20 13:11:30.095|INFO|anonymous_user|Reading port..

2020-01-20 13:11:30.111|INFO|anonymous_user|Port read successfully.

2020-01-20 13:11:30.111|INFO|anonymous_user|creating certificate

2020-01-20 13:11:30.142|INFO|anonymous_user|Certificate files already exist.

2020-01-20 13:11:30.142|INFO|anonymous_user|Fetching QPS configuration.

2020-01-20 13:11:30.176|INFO|anonymous_user|Took QPS configuration successfully.

2020-01-20 13:11:30.176|INFO|anonymous_user|Fetching QRS configuration.

2020-01-20 13:11:30.176|INFO|anonymous_user|Took QRS url successfully.

2020-01-20 13:11:30.176|INFO|anonymous_user|Initializing QPS & QRS objects.

2020-01-20 13:11:30.176|INFO|anonymous_user|Fetching data from Qlik Sense.

2020-01-20 13:11:32.798|ERROR|anonymous_user|HTTPSConnectionPool(host='sense.fronteraenergy.ca', port=4242): Max retries exceeded with url: /qrs/about?Xrfkey=E0duH15lkEIKkS8E (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x0000004A424DD0B8>: Failed to establish a new connection: [WinError 10061] No se puede establecer una conexión ya que el equipo de destino denegó expresamente dicha conexión',))

2020-01-20 13:11:32.798|ERROR|anonymous_user|Unable to fetch whitelisted domains and session data from Qlik Sense Server.

2020-01-20 13:14:44.984|INFO|anonymous_user|Validating session.

2020-01-20 13:14:44.986|INFO|anonymous_user|Fetching QPS configuration.

2020-01-20 13:14:44.988|INFO|anonymous_user|Took QPS configuration successfully.

2020-01-20 13:14:44.988|INFO|anonymous_user|Fetching QRS configuration.

2020-01-20 13:14:44.989|INFO|anonymous_user|Took QRS url successfully.

2020-01-20 13:14:44.989|INFO|anonymous_user|Initializing QPS & QRS objects.

2020-01-20 13:14:44.989|INFO|anonymous_user|Fetching data from Qlik Sense.

2020-01-20 13:14:45.174|INFO|anonymous_user|Successfully fetched data from Qlik Sense.

2020-01-20 13:14:45.175|INFO|anonymous_user|Initialization completed.

2020-01-20 13:14:45.176|INFO|anonymous_user|Access denied. Unauthorized access for 'https://sense.fronteraenergy.ca (192.168.64.101)' Host (IP) - Session is Empty/Not Found.

And the Browser (Chrome) console show me this error message

I made the following steps to review the issue:

Qlik Sense are using a valid CA certificate

QIB Web Chat Service has a valid CA Certificate

The QIB Web Chat Service are running with a Domain services account with all privileges on QIB server, is root on QMC (QlikSense server) and has professional token

The QIB configuration are made to central node and central default virtual proxy, also was configured with secondary virtual proxy (WebChat) with a different configuration, but not worked

The central virtual proxy (Default) was configured with correct white list and with and without headers but not worked, the response headers applied was

Access-Control-Allow-Origin: https://nlp.fronteraenergy.ca:4431

Access-Control-Allow-Credentials: true

but not worked

The secondary virtual proxy (WebChat) was configured with correct white list, prexif, session cookie domain and with the following response headers

Access-Control-Allow-Origin: https://nlp.fronteraenergy.ca:4431

Access-Control-Allow-Credentials: true)

I have no idea where the error can be and I don't know what else to do, maybe you can help me with something, if possible we can do a remote session to check

Re: QIB Configuration Issue With QIB Web Chat Service

marcos_herrera — Mon, 20 Jan 2020 19:49:22 GMT

Hi Fiends

Imran_Arshad and Treysmithdev

Can you help me please?

thanks

topic QIB Configuration Issue With QIB Web Chat Service in Integration, Extension & APIs

QIB Configuration Issue With QIB Web Chat Service

Re: QIB Configuration Issue With QIB Web Chat Service