https://community.qlik.com/t5/Integration-Extension-APIs/Webchat-hub-I-could-not-recognize-you-Could-you-please-request/m-p/1683384#M12468 <DIV class="topic-subject-wrapper"><DIV class="lia-message-subject lia-component-message-view-widget-subject"><DIV class="MessageSubject"><DIV class="MessageSubjectIcons "><DIV class="lia-message-subject">&nbsp;</DIV></DIV></DIV></DIV></DIV><DIV class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"><DIV class="lia-message-body-content"><P>Hi,</P><P>I have installed and configured Qlik Insight Bot. When I am trying to use webchat through hub, I am getting a message: "I could not recognize you. Could you please request your admin to give access"</P><P>After checking Qlik Insight Bot Engine logs, I found this error. Can someone please help resolve this? I have created "Qlik Insight Bot Administrators" group in windows and allocated required members to it. My webchat service and qlik sense is installed on the same server.</P><P>===============================================================================</P><P>2020-03-09 22:36:35.9616|ERROR|QlikInsightBotEngine|QlikSenseUser|GetQlikUserDetail|b48100f2-WEBCHAT-qlikadmin|Value cannot be null.<BR />Parameter name: source<BR />2020-03-09 22:36:35.9616|ERROR|QlikInsightBotEngine|QlikSenseUser|GetQlikUserDetail|b48100f2-WEBCHAT-qlikadmin| at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source)<BR />at QlikInsightBotEngine.QlikSenseUser.GetQlikUserDetail(String userID, String emailID, String requestId)<BR />2020-03-09 22:36:35.9936|ERROR|QlikInsightBotEngine|QlikSenseUser|GetUserAccess|b48100f2-WEBCHAT-qlikadmin|Object reference not set to an instance of an object.<BR />2020-03-09 22:36:35.9936|ERROR|QlikInsightBotEngine|QlikSenseUser|GetUserAccess|b48100f2-WEBCHAT-qlikadmin| at QlikInsightBotEngine.QlikSenseUser.GetUserAccess(QlikSenseUser&amp; user, String requestId)<BR />2020-03-09 22:36:35.9936|INFO|QlikInsightBotEngine|Qlik Insight Bot|CheckTheUser|b48100f2-WEBCHAT-qlikadmin|Is user allowed: False<BR />2020-03-09 22:36:35.9936|INFO|QlikInsightBotEngine|WebChatController|SendAsync|b48100f2-WEBCHAT-qlikadmin|Forwarding request to get response<BR />2020-03-09 22:36:35.9956|INFO|QlikInsightBotEngine|WebChatController|SendAsync|b48100f2-WEBCHAT-qlikadmin|Response fetched</P><P>==================================================================</P><P>Thanks,</P><P>Ashish</P></DIV></DIV> Sat, 16 Nov 2024 03:01:40 GMT ashish_dalvi22 2024-11-16T03:01:40Z https://community.qlik.com/t5/Integration-Extension-APIs/Webchat-hub-I-could-not-recognize-you-Could-you-please-request/m-p/1683384#M12468 <DIV class="topic-subject-wrapper"><DIV class="lia-message-subject lia-component-message-view-widget-subject"><DIV class="MessageSubject"><DIV class="MessageSubjectIcons "><DIV class="lia-message-subject">&nbsp;</DIV></DIV></DIV></DIV></DIV><DIV class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"><DIV class="lia-message-body-content"><P>Hi,</P><P>I have installed and configured Qlik Insight Bot. When I am trying to use webchat through hub, I am getting a message: "I could not recognize you. Could you please request your admin to give access"</P><P>After checking Qlik Insight Bot Engine logs, I found this error. Can someone please help resolve this? I have created "Qlik Insight Bot Administrators" group in windows and allocated required members to it. My webchat service and qlik sense is installed on the same server.</P><P>===============================================================================</P><P>2020-03-09 22:36:35.9616|ERROR|QlikInsightBotEngine|QlikSenseUser|GetQlikUserDetail|b48100f2-WEBCHAT-qlikadmin|Value cannot be null.<BR />Parameter name: source<BR />2020-03-09 22:36:35.9616|ERROR|QlikInsightBotEngine|QlikSenseUser|GetQlikUserDetail|b48100f2-WEBCHAT-qlikadmin| at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source)<BR />at QlikInsightBotEngine.QlikSenseUser.GetQlikUserDetail(String userID, String emailID, String requestId)<BR />2020-03-09 22:36:35.9936|ERROR|QlikInsightBotEngine|QlikSenseUser|GetUserAccess|b48100f2-WEBCHAT-qlikadmin|Object reference not set to an instance of an object.<BR />2020-03-09 22:36:35.9936|ERROR|QlikInsightBotEngine|QlikSenseUser|GetUserAccess|b48100f2-WEBCHAT-qlikadmin| at QlikInsightBotEngine.QlikSenseUser.GetUserAccess(QlikSenseUser&amp; user, String requestId)<BR />2020-03-09 22:36:35.9936|INFO|QlikInsightBotEngine|Qlik Insight Bot|CheckTheUser|b48100f2-WEBCHAT-qlikadmin|Is user allowed: False<BR />2020-03-09 22:36:35.9936|INFO|QlikInsightBotEngine|WebChatController|SendAsync|b48100f2-WEBCHAT-qlikadmin|Forwarding request to get response<BR />2020-03-09 22:36:35.9956|INFO|QlikInsightBotEngine|WebChatController|SendAsync|b48100f2-WEBCHAT-qlikadmin|Response fetched</P><P>==================================================================</P><P>Thanks,</P><P>Ashish</P></DIV></DIV> Sat, 16 Nov 2024 03:01:40 GMT https://community.qlik.com/t5/Integration-Extension-APIs/Webchat-hub-I-could-not-recognize-you-Could-you-please-request/m-p/1683384#M12468 ashish_dalvi22 2024-11-16T03:01:40Z