topic Re: Pagination/Extensions Fresh Service in Integration, Extension & APIs

Pagination/Extensions Fresh Service

Rfoot — Thu, 10 Feb 2022 21:07:14 GMT

I have created a connection to Fresh Service API, there are over 100 items I must access using pagination.

https://<MyDomain>.freshservice.com/api/v2/tickets?per_page=100, this is my current connection. I only received 100 items (this is the maximum number of items to be received per page).

https://<MyDomain>.freshservice.com/api/v2/tickets?per_page=100&page=2, This is what I have tried using (next URL) for my pagination. This does not work, I still receive 100 items.

Now, I have been led to believe that I need extensions to perform this task. Is this corrrect? If so, what extensions does one need?

Thank you in advanced for your time!

Re: Pagination/Extensions Fresh Service

Joseph_Musekura — Tue, 15 Feb 2022 07:03:38 GMT

Hi,

To select a pagination, you must know which mechanism or type of pagination your REST data source uses.

if you want to use CUSTOM pagination then you have to write a CUSTOM script for pagination.
if you use OFFSET, you need to identifying from your data source required parameters related to OFFSET-pagination (offset value, start initial value, count value and total records path).

Globally, it is a question of knowing the type of pagination implemented in your REST data sources. You can get help using PostMan (https://www.getpostman.com/) for example but some time the needed metadata is not displayed using Postman
/joseph