topic Re: User gets “your account is inactive” when trying to access the Mashup link. in Integration, Extension & APIs

User gets “your account is inactive” when trying to access the Mashup link.

Qlikuser09 — Tue, 02 May 2023 06:05:50 GMT

I created the mashup(using different application(APP 1)) and attached the mashup Link in the Dashboard(of another application(APP 2) . when the user tried to access the link they get the error “your account is inactive” . Do they actually need access to the application with which the mashup is created(App 1) to have access to the link.??

Re: User gets “your account is inactive” when trying to access the Mashup link.

PadmaPriya — Tue, 02 May 2023 12:38:11 GMT

Kindly please view the below article:

https://community.qlik.com/t5/Official-Support-Articles/Unable-to-create-Mashup-in-Dev-hub-of-Qlik-Sense/ta-p/1714259

Thanks, Padma

Re: User gets “your account is inactive” when trying to access the Mashup link.

Qlikuser09 — Tue, 02 May 2023 13:20:54 GMT

Hi Padma , I am able to create Mashup and i am able to access the mashup with the link i created. But the end user is not able to view it.

Does the user needs access to the app with which the mash up is created

Re: User gets “your account is inactive” when trying to access the Mashup link.

PadmaPriya — Tue, 02 May 2023 13:24:35 GMT

HI @Qlikuser09

Yes sir, please allocate the section access to the users so they can access the apps.

Thanks, Padma

Re: User gets “your account is inactive” when trying to access the Mashup link.

Qlikuser09 — Tue, 02 May 2023 13:56:56 GMT

Thanks Padma. Is this the same as giving application access or Section access is different??

Re: User gets “your account is inactive” when trying to access the Mashup link.

Marc — Tue, 02 May 2023 23:02:30 GMT

If the person receiving the "your account is inactive" message able to open any apps?

if they are unable to open any apps, I would probably have a look at the status of their account in the QMC (I am assuming from the message that this is on-prem not SaaS) as if they are seeing this for all apps I would guess that their account is either "blocked" or not included in the UDC filter and are "Removed Externally"