topic Re: Error when Installing Data Gateway in Integration, Extension & APIs

Error when Installing Data Gateway

dennismachel — Fri, 05 Jul 2024 23:53:37 GMT

I am installing QLIK Data Gateway on a Windows 2019 Server. However, getting the following error:-

I have a attached the logs generated from performing installation.

Re: Error when Installing Data Gateway

rubenmarin — Sat, 06 Jul 2024 07:01:19 GMT

Hi, In case it helps: I've checked the logs and the message before that error was:

MSI (s) (E4:B4) [18:12:02:244]: Product: Qlik Data Gateway - Direct Access -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: Install_Connector_Agent_Service, location: C:\Program Files\Qlik\ConnectorAgent\ConnectorAgent\, command: cmd.exe /c ConnectorAgent.exe service create"

And this error is more than an half hour after the action to install the connector:

MSI (s) (E4:B4) [17:38:23:990]: Doing action: Install_Connector_Agent_Service

Usual installations of the connector takes around a minute, so something looks to be preventing to create the service, I don't really know how to solve this but I would double check that the user doing the installation has administrative permissions and the antivirus or similar software is not blocking anything.

Re: Error when Installing Data Gateway

anat — Sat, 06 Jul 2024 08:05:27 GMT

may be you will get some idea using below link:

https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/Gateways/direct-access-gateway.htm

Re: Error when Installing Data Gateway

dennismachel — Mon, 08 Jul 2024 16:37:49 GMT

Error persists. I checked Windows Event Viewer for details:-

Application: qlik-data-gateway-direct-access (1).exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at Installer.UI.CustomUI.Run()
at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

Re: Error when Installing Data Gateway

rubenmarin — Tue, 09 Jul 2024 06:30:02 GMT

.NET framework should be 4.8 at minimun, also check the other requisites: https://help.qlik.com/en-US/cloud-services/Subsystems/Hub/Content/Sense_Hub/Gateways/direct-access-gateway-setting-up.htm

Re: Error when Installing Data Gateway

Fabiano_Martino_Intelco — Tue, 09 Jul 2024 07:46:49 GMT

Hi,

I installed the Data Gateway while the .Net frameworks were not installed and the setup automatically installed them.

I suggest you run the setup as administrator, if not already done.

Regards

Re: Error when Installing Data Gateway

dennismachel — Fri, 12 Jul 2024 20:45:30 GMT

The error was due to a software on the corporate network blocking the install. Issue now resolved.

Re: Error when Installing Data Gateway

GuillaumeBon_974 — Wed, 27 Nov 2024 14:58:28 GMT

Hello all,

@dennismachel could you tell me which software was blocking the installation ? I've got the same install problem. Antivirus is off.

Thanks in advance.