Unknown chart error for a Text-Image Object while displaying on a narrowcasting device

fldc2500 — Wed, 05 Feb 2025 09:54:48 GMT

Environment

Qlik SaaS
Using narrowcasting to display sheets on TV-monitors
Text-image object showing error messages

Issue

Using narrowcasting to display Qlik sheets on TV monitors results in text-image objects rendering incorrectly. Instead of showing the expected content, the display shows an error message stating “Unknown chart – text image”. The issue appears to be specific to the narrowcasting display, as the objects work correctly when viewing the sheets in a normal browser window.

Screenshots

How the text-image object appears normal in the browser
The “Unknown chart – text image” error on the TV display

Questions

Has anyone encountered this specific “Unknown chart – text image” error when using narrowcasting devices?
Are there any workarounds or configuration settings that need to be adjusted to display these objects on narrowcasting devices?

Additional context

The issue consistently occurs with all text-image objects.
Other visualisations on the same sheet seem to display correctly.

Re: Unknown chart error for a Text-Image Object while displaying on a narrowcasting device

thomas4321 — Fri, 07 Feb 2025 08:29:38 GMT

Having the same issue with text-image objects showing "Unknown chart - text image" error when using narrowcasting on TV displays. Other visualizations work fine. Has anyone found a solution? Would appreciate any help!

topic Re: Unknown chart error for a Text-Image Object while displaying on a narrowcasting device in Integration, Extension & APIs

Unknown chart error for a Text-Image Object while displaying on a narrowcasting device

Re: Unknown chart error for a Text-Image Object while displaying on a narrowcasting device