topic Re: getting error while accessing qliksense mobile app in android with intune and okta in Mobile

getting error while accessing qliksense mobile app in android with intune and okta

PrashantSangle — Thu, 29 Aug 2019 11:15:33 GMT

Hello all,

I am not able to open qliksense app in android device which configure with intune and okta.

If I remove intune app then I can access the app.

To debug the issue we have check the

https://help.qlik.com/en-US/sense/June2019/Subsystems/PlanningQlikSenseDeployments/Content/Sense_Deployment/Deploying-Qlik-Sense-mobile-with-Intune.htm

Should I required Azure set up also, if authentication done via OKTA.

Also I am getting error as

Please suggest.

Regards,

Prashant Sangle

Re: getting error while accessing qliksense mobile app in android with intune and okta

Eva_B — Mon, 09 Sep 2019 23:42:57 GMT

Hello Prashant,

Can you please confirm the Qlik Sense versions that you are using both for Server and the Mobile App?

Are you able to upgrade to at least the Qlik Sense April 2019 (1.9.x) version of the App via the App Store? Does this make a difference?

Thank you,

Eva

Re: getting error while accessing qliksense mobile app in android with intune and okta

PrashantSangle — Tue, 10 Sep 2019 05:39:18 GMT

Find below details

qliksense server version : Nov 2018 Patch 6

Mobile app version Jun 2019

Regards,

Prashant Sangle

Re: getting error while accessing qliksense mobile app in android with intune and okta

Eva_B — Tue, 10 Sep 2019 16:25:54 GMT

Thanks Prashant!

Are you able to share the Mobile Logs here?

https://support.qlik.com/articles/000039472

If not, a case may need to be created via our Support Portal so that we can further explore the issue.

I appreciate the response.

Regards,

Eva

Re: getting error while accessing qliksense mobile app in android with intune and okta

PrashantSangle — Wed, 11 Sep 2019 05:20:58 GMT

Hi Eva,

Thanks for your prompt reply. I am not able to generate log in qliksense mobile app because those option (send application diagnostics ) come once your application is opened but in our case mobile application itself is not opening. It is stuck in 1st opening screen only. Attaching screen shot of opening screen.

I have already 2 different case for mobile app issue

1: for android app - 01715964

2: for iPhone app - 01667802

Thank you.

Regards,

Prashant Sangle