article Multi-Factor Authentication (MFA) Recovery Code in Official Support Articles

Multi-Factor Authentication (MFA) Recovery Code

Haydée_Bernal — Mon, 23 Oct 2023 09:09:15 GMT

Setting up Multi-Factor Authentication is easy and the detailed steps (with helpful screenshots) can be found here: How to Setup Multi-Factor Authentication (MFA) for Qlik Sense SaaS.

In summary, you’ll log in to My Qlik, navigate to the Password & Security section, then select Setup under Multi-Factor Authentication. Next, download a supported authentication app to your mobile device and scan the QR code. You’ll see a 'Successful!' message, DO NOT simply click continue.

Copy your recovery code and save it somewhere.

Treat your recovery code with the same level of attention as you would your password! It should not be shared and we recommend saving them with a password manager.

The recovery code is a one-time use code. If you are away from the device that has your MFA app and cannot access the 6 digit code, you can sign in using the recovery code. You can only use the recovery code one time. Once it has been used, you should see another 'Successful!' message with a fresh recovery code. Make sure to save this new recovery code for the future.

If you lose your recovery code, contact Qlik Support.

Summary:

'Successful!' message gives the recovery code
Select copy to clipboard and save the recovery code
The recovery code is a one-time use code & can be used instead of the 6 digit code if needed.
Make sure to save this recovery code. Qlik cannot issue it.

If you have questions or have lost your recovery code, contact Qlik Support.

Re: Multi-Factor Authentication (MFA) Recovery Code

PMALO — Thu, 14 Jan 2021 16:56:35 GMT

How can I recover the multi-factor authentication AMF, in case of loss of recovery code and loss of device that stored the multi-factor authentication?

Re: Multi-Factor Authentication (MFA) Recovery Code

Sonja_Bauernfeind — Wed, 28 Jul 2021 11:21:35 GMT

Hello @PMALO

If you lose your recovery codes and access to the device, I suggest getting in touch with our customer support as mentioned in the article. They can further assist you in getting your account recovered.

Re: Multi-Factor Authentication (MFA) Recovery Code

stevedark — Fri, 27 May 2022 22:18:09 GMT

Note that if you use a recovery code and don't copy the replacement one when you log in (as it's not obvious that you need to do so) then you can generate a new recovery code by turning off MFA on your account and then enable it again. You will be prompted to re-link your authenticator app and once that process is completed you get given a new recovery code.

It's not at all obvious when you get the recovery code that it is a one use only code. I only found this out when I came to try and use it again and it didn't work. Fortunately both times it was only that my password safe was closer to me than my phone.

Steve