Insight Advisor Chat Unable to get data

Sonja_Bauernfeind — Mon, 30 Jan 2023 11:02:34 GMT

Asking questions using Insight Advisor Chat in the Hub on Qlik Sense Enterprise on Windows, may result in the message "Unable to get data" being returned. See Fig 1.

Fig 1

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Verify the LEF file includes any of the following two attributes to be entitled for Insight Advisor Chat:

INSIGHT_ADVISOR_CHAT; YES
INSIGHT_BOT

Then do below:

Enable the apps for Insight Advisor Chat for Hub by referring to Insight Advisor Chat showing No apps were found or some apps are missing
Open Windows Task Manager and make sure nl-app-search and nlparser_r.exe processes are running. See Fig 2.

Fig 2
If these two processes do not exist in Task Manager, please enable it in C:\Program Files\Qlik\Sense\ServiceDispatcher\services.conf file.

[nl-parser]
//Disabled=true
Identity=Qlik.nl-parser

[nl-app-search]
//Disabled=true

Identity=Qlik.nl-app-search
After this, restart Qlik Sense dispatcher service. Note, for multi nodes environment, steps 2-4 need to be done on each node.
Reload the app which was enabled for Insight Advisor Chat.

Environment

Re: Insight Advisor Chat Unable to get data

mgranillo — Mon, 07 Oct 2024 19:52:26 GMT

@Sonja_Bauernfeind what does nl-app-search control?

Re: Insight Advisor Chat Unable to get data

Sonja_Bauernfeind — Thu, 10 Oct 2024 09:34:13 GMT

It is a component of Insight Advisor that allows for the "search" in apps.

article Insight Advisor Chat Unable to get data in Official Support Articles

Insight Advisor Chat Unable to get data

Resolution

Environment

Re: Insight Advisor Chat Unable to get data

Re: Insight Advisor Chat Unable to get data