Qlik Data Gateway - Direct Access: Reloads failing intermittently

NadiaB — Thu, 28 Nov 2024 07:05:23 GMT

Qlik Data Gateway (Direct Access) reloads will fail intermittently, some of the errors that can be seen are:

Requested endpoint could not be provisioned due to failure to acquire a load slot: Command getReloadSlot error for reload <Reload ID>

Some errors that can be seen in the DirectAccessAgent log (usually located at C:\Program Files\Qlik\ConnectorAgent\data\logs:

[Service ] [ERROR] Connection failed
System.Net.WebSockets.WebSocketException (0x80004005): Unable to connect to the remote server
---> System.Net.Http.HttpRequestException: The SSL connection could not be established, see inner exception.
---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host..
---> System.Net.Sockets.SocketException (10054): An existing connection was forcibly closed by the remote host.

Environment

Qlik Data Gateway - Direct Access (All versions)

Resolution

It is suggested to make sure that both their tenant hostname (for example a12345bcdefghijklm.us.qlikcloud.com) and the tenant alias hostname (for example mytenantqlik.us.qlikcloud.com) are allowed on the machine hosting Data Gateway and that HTTPS (port 443) and WSS traffic are not being blocked.

If this configuration has been verified and things are still failing, don't hesitate to get in touch with Qlik Support.

Cause

Traffic is blocked leading to intermittent failures.

article Qlik Data Gateway - Direct Access: Reloads failing intermittently in Official Support Articles

Qlik Data Gateway - Direct Access: Reloads failing intermittently

Environment

Resolution

Cause

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