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    <title>article Quantifying performance when investigating issues or logging support tickets in Official Support Articles</title>
    <link>https://community.qlik.com/t5/Official-Support-Articles/Quantifying-performance-when-investigating-issues-or-logging/ta-p/1714631</link>
    <description>&lt;P&gt;When discussing performance-related topics, please always use objective, quantifiable "&lt;STRONG&gt;measures&lt;/STRONG&gt;" instead of subjective, non-quantifiable "&lt;STRONG&gt;feelings&lt;/STRONG&gt;".&lt;BR /&gt;&lt;BR /&gt;Bad examples:&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;The system was &lt;STRONG&gt;fast&lt;/STRONG&gt; yesterday but much &lt;STRONG&gt;slower&lt;/STRONG&gt; today.&lt;/LI&gt;
&lt;LI&gt;App reload takes &lt;STRONG&gt;too much time&lt;/STRONG&gt;.&lt;/LI&gt;
&lt;LI&gt;System is &lt;STRONG&gt;not responsive enough&lt;/STRONG&gt;.&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;Good examples:&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;Opening an App took &lt;STRONG&gt;5 seconds&lt;/STRONG&gt; yesterday but today it takes &lt;STRONG&gt;15 seconds&lt;/STRONG&gt; to open the same App.&lt;/LI&gt;
&lt;LI&gt;App reload takes &lt;STRONG&gt;2&amp;nbsp;hours&lt;/STRONG&gt; to finish.&lt;/LI&gt;
&lt;LI&gt;Making a selection on a chart, it takes &lt;STRONG&gt;30 seconds&lt;/STRONG&gt; to show the calculation result.&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;Subjective, non-quantifiable "&lt;STRONG&gt;feelings&lt;/STRONG&gt;" may be different from person to person but&amp;nbsp;objective, quantifiable "&lt;STRONG&gt;measures&lt;/STRONG&gt;" are more universal.&lt;BR /&gt;It would be much easier to communicate using numbers. So please make sure to provide them.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
    <pubDate>Wed, 11 Nov 2020 14:01:24 GMT</pubDate>
    <dc:creator>Andre_Sostizzo</dc:creator>
    <dc:date>2020-11-11T14:01:24Z</dc:date>
    <item>
      <title>Quantifying performance when investigating issues or logging support tickets</title>
      <link>https://community.qlik.com/t5/Official-Support-Articles/Quantifying-performance-when-investigating-issues-or-logging/ta-p/1714631</link>
      <description>&lt;P&gt;When discussing performance-related topics, please always use objective, quantifiable "&lt;STRONG&gt;measures&lt;/STRONG&gt;" instead of subjective, non-quantifiable "&lt;STRONG&gt;feelings&lt;/STRONG&gt;".&lt;BR /&gt;&lt;BR /&gt;Bad examples:&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;The system was &lt;STRONG&gt;fast&lt;/STRONG&gt; yesterday but much &lt;STRONG&gt;slower&lt;/STRONG&gt; today.&lt;/LI&gt;
&lt;LI&gt;App reload takes &lt;STRONG&gt;too much time&lt;/STRONG&gt;.&lt;/LI&gt;
&lt;LI&gt;System is &lt;STRONG&gt;not responsive enough&lt;/STRONG&gt;.&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;Good examples:&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;Opening an App took &lt;STRONG&gt;5 seconds&lt;/STRONG&gt; yesterday but today it takes &lt;STRONG&gt;15 seconds&lt;/STRONG&gt; to open the same App.&lt;/LI&gt;
&lt;LI&gt;App reload takes &lt;STRONG&gt;2&amp;nbsp;hours&lt;/STRONG&gt; to finish.&lt;/LI&gt;
&lt;LI&gt;Making a selection on a chart, it takes &lt;STRONG&gt;30 seconds&lt;/STRONG&gt; to show the calculation result.&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;Subjective, non-quantifiable "&lt;STRONG&gt;feelings&lt;/STRONG&gt;" may be different from person to person but&amp;nbsp;objective, quantifiable "&lt;STRONG&gt;measures&lt;/STRONG&gt;" are more universal.&lt;BR /&gt;It would be much easier to communicate using numbers. So please make sure to provide them.&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 11 Nov 2020 14:01:24 GMT</pubDate>
      <guid>https://community.qlik.com/t5/Official-Support-Articles/Quantifying-performance-when-investigating-issues-or-logging/ta-p/1714631</guid>
      <dc:creator>Andre_Sostizzo</dc:creator>
      <dc:date>2020-11-11T14:01:24Z</dc:date>
    </item>
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