How to identify end user Client Browser, OS, Device and IP address in Qlik Sense

Sonja_Bauernfeind — Mon, 16 Nov 2020 16:05:17 GMT

Is there any option to find out, which Browser, OS, Device and IP address of our users using to log in to Qlik Sense production system? Can this data be found in the Qlik Sense monitoring apps or Qlik Sense logs?

Note that this article covers the historic analysis of data and does not include how to identify access live and have Sense react accordingly.

Environments:

Qlik Sense any version

Method 1, using the Qlik Sense Proxy logs

This method requires for the Proxy log files logging level to be increased, and for Extended Security Environment to be enabled. Extended Security Environment has consequences in the environment, such as disabling the potential of sharing sessions across multiple devices. See the Qlik Online help for details.

Settings to Enable:

In the Qlik Sense Management Console, select the required Proxy
Navigate to Logging
Set the Audit Log level to Debug
In the Qlik Sense Management Console, select the required Virtual Proxy
Navigate to Advanced
Enable "Extended Security Environment"

The proxy will now log additional information in:
C:\ProgramData\Qlik\Sense\Log\Proxy\Trace\[Server_Name]_Audit_Proxy

Example Output:

Audit.Proxy.Proxy.Core.Connection.ConnectionData [X-Qlik-Security, OS=Windows; Device=Default; Browser=Chrome 67.0.3396.99; IP=::ffff:172.16.16.100; ClientOsVersion=10.0; SecureRequest=true; LicenseContext=UserAccess; Context=AppAccess; ] || [X-Qlik-User, UserDirectory=DOMAIN; UserId=administrator]

For more information on where to find the logs see
How To Collect Qlik Sense Log Files

Method 2, using the Qlik Sense HubService logs

A much more lighter-weight approach than method 1 would be to parse the HubService logs in C:\ProgramData\Qlik\Sense\Log\HubService. No additional settings are required.

Example Output:

::ffff:192.168.56.1 - - [31/May/2019:12:36:40 +0000] "GET /about HTTP/1.1" 304 - "https://SERVERNAME/hub/?qlikTicket=9mDlmVfE-E1Nc3RT" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36"

Re: How to identify end user Client Browser, OS, Device and IP address in Qlik Sense

Filippo_Nicolussi_P — Thu, 14 May 2026 08:24:33 GMT

In case client is forwarded by proxies,load balances you could check:

1) be on latest Patch for releases below, at today:

- November 2025 Patch 8

- May 2025 Patch 18

2) check Virtual Proxy linked Qlik Sense Proxies configuration in

"C:\Program Files\Qlik\Sense\Proxy\Proxy.exe.config" (check accordingly for C:\Program File\ in case of custom installation)

3) add inside <appSettings> ... </appSettings> below option like:

....

4) save the proxy.exe.config and restart the Qlik Sense Proxy.

With above it is expected Qlik Sense Proxy to check/extract the client IP from the header X-Forwarded-For: ClientIP ,Proxy, ...,ProxyN

article How to identify end user Client Browser, OS, Device and IP address in Qlik Sense in Official Support Articles

How to identify end user Client Browser, OS, Device and IP address in Qlik Sense

Method 1, using the Qlik Sense Proxy logs

Method 2, using the Qlik Sense HubService logs

Re: How to identify end user Client Browser, OS, Device and IP address in Qlik Sense