https://community.qlik.com/t5/Official-Support-Articles/Can-t-connect-to-Qlik-Alerting-over-https-in-extension-for-Qlik/ta-p/1763942 <P>When trying to connect to Qlik Alerting over https, the Qlik Sense Extension displays a "Could not retrieve user info" error.</P> <P>&nbsp;</P> <H4>Environment</H4> <UL> <LI>Qlik Alerting, any</LI> <LI>Qlik Sense Enterprise for Windows, any</LI> </UL> <P>&nbsp;</P> <H3>Resolution</H3> <P>In order to connect to Qlik Alerting over https, you'll need to use:<BR /><BR /></P> <UL> <LI>a fully qualified domain name for the Qlik Alerting server</LI> <LI>an SSL certificate that goes with the fully qualified domain name</LI> </UL> <P><BR />Please, <A href="https://help.qlik.com/en-US/alerting/November2020/Content/QlikAlerting/administration.htm#Using_trusted_SSL_certificate_with_Qlik_Alerting" target="_blank" rel="noopener">refer to the help site</A> for details.</P> <P>Until you get a certificate you will need to use http&nbsp;for <STRONG>both Qlik Sense and Qlik Alerting</STRONG>, since browsers won't allow mixed content.</P> Tue, 26 Jan 2021 07:45:29 GMT Daniele_Purrone 2021-01-26T07:45:29Z https://community.qlik.com/t5/Official-Support-Articles/Can-t-connect-to-Qlik-Alerting-over-https-in-extension-for-Qlik/ta-p/1763942 <P>When trying to connect to Qlik Alerting over https, the Qlik Sense Extension displays a "Could not retrieve user info" error.</P> <P>&nbsp;</P> <H4>Environment</H4> <UL> <LI>Qlik Alerting, any</LI> <LI>Qlik Sense Enterprise for Windows, any</LI> </UL> <P>&nbsp;</P> <H3>Resolution</H3> <P>In order to connect to Qlik Alerting over https, you'll need to use:<BR /><BR /></P> <UL> <LI>a fully qualified domain name for the Qlik Alerting server</LI> <LI>an SSL certificate that goes with the fully qualified domain name</LI> </UL> <P><BR />Please, <A href="https://help.qlik.com/en-US/alerting/November2020/Content/QlikAlerting/administration.htm#Using_trusted_SSL_certificate_with_Qlik_Alerting" target="_blank" rel="noopener">refer to the help site</A> for details.</P> <P>Until you get a certificate you will need to use http&nbsp;for <STRONG>both Qlik Sense and Qlik Alerting</STRONG>, since browsers won't allow mixed content.</P> Tue, 26 Jan 2021 07:45:29 GMT https://community.qlik.com/t5/Official-Support-Articles/Can-t-connect-to-Qlik-Alerting-over-https-in-extension-for-Qlik/ta-p/1763942 Daniele_Purrone 2021-01-26T07:45:29Z