https://community.qlik.com/t5/Official-Support-Articles/How-to-gather-additional-hardware-and-system-information-from-a/ta-p/1712367 <P>Getting information on the hardware configuration of a QlikView system can be vital to understanding a problem. While QlikView gathers some information on its own, there are details it does not capture.<BR /><BR />Microsoft has included a tool with Windows to do precisely that, gather system information and save it in a format that lets it be analysed by Qlik Support.&nbsp;</P> <OL> <LI>Go to Windows Start menu &gt; Run...</LI> <LI>Enter msinfo32 and press OK<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="msinfo.jpeg" style="width: 400px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/45251iF186C9AD8D084EFD/image-size/medium?v=v2&amp;px=400" role="button" title="msinfo.jpeg" alt="msinfo.jpeg" /></span> <P> </P> </LI> <LI>System Information application starts, which shows the entire hardware configuration of your QlikView system.<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="system info.png" style="width: 999px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/45252i2CFA1438B68C178A/image-size/large?v=v2&amp;px=999" role="button" title="system info.png" alt="system info.png" /></span><BR /><BR /></LI> <LI>Go to File &gt; Save</LI> <LI>Select a location and name the .NFO file the same as the server name.&nbsp;<STRONG>Ensure</STRONG> to use <STRONG>.NFO</STRONG> as the file format, since it's the easier one to import and analyze.<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="save nfo file.png" style="width: 999px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/45253i48A2288406D8BCB2/image-size/large?v=v2&amp;px=999" role="button" title="save nfo file.png" alt="save nfo file.png" /></span> <P> </P> </LI> <LI>Attach the .NFO file to the support case to help Qlik Support troubleshoot the QlikView system more efficiently</LI> </OL> Fri, 04 Dec 2020 14:09:11 GMT Sonja_Bauernfeind 2020-12-04T14:09:11Z https://community.qlik.com/t5/Official-Support-Articles/How-to-gather-additional-hardware-and-system-information-from-a/ta-p/1712367 <P>Getting information on the hardware configuration of a QlikView system can be vital to understanding a problem. While QlikView gathers some information on its own, there are details it does not capture.<BR /><BR />Microsoft has included a tool with Windows to do precisely that, gather system information and save it in a format that lets it be analysed by Qlik Support.&nbsp;</P> <OL> <LI>Go to Windows Start menu &gt; Run...</LI> <LI>Enter msinfo32 and press OK<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="msinfo.jpeg" style="width: 400px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/45251iF186C9AD8D084EFD/image-size/medium?v=v2&amp;px=400" role="button" title="msinfo.jpeg" alt="msinfo.jpeg" /></span> <P> </P> </LI> <LI>System Information application starts, which shows the entire hardware configuration of your QlikView system.<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="system info.png" style="width: 999px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/45252i2CFA1438B68C178A/image-size/large?v=v2&amp;px=999" role="button" title="system info.png" alt="system info.png" /></span><BR /><BR /></LI> <LI>Go to File &gt; Save</LI> <LI>Select a location and name the .NFO file the same as the server name.&nbsp;<STRONG>Ensure</STRONG> to use <STRONG>.NFO</STRONG> as the file format, since it's the easier one to import and analyze.<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="save nfo file.png" style="width: 999px;"><img src="https://community.qlik.com/t5/image/serverpage/image-id/45253i48A2288406D8BCB2/image-size/large?v=v2&amp;px=999" role="button" title="save nfo file.png" alt="save nfo file.png" /></span> <P> </P> </LI> <LI>Attach the .NFO file to the support case to help Qlik Support troubleshoot the QlikView system more efficiently</LI> </OL> Fri, 04 Dec 2020 14:09:11 GMT https://community.qlik.com/t5/Official-Support-Articles/How-to-gather-additional-hardware-and-system-information-from-a/ta-p/1712367 Sonja_Bauernfeind 2020-12-04T14:09:11Z