How to Find Mandatory Technical Information for QlikView Support Cases

Sonja_Bauernfeind — Sun, 30 Jan 2022 22:49:35 GMT

If you're looking for help with obtaining technical information for QlikView, continue by reviewing this article.

This information must include the following details:

Windows version
CPU architecture (32 or 64)
QlikView version
CPU and RAM setup
License Key

The technical information can be provided to QlikView Support through the client-side Document Support Information (DSI) and server-side System Information. Below are guidelines on how to find the details in QlikView Server, Plugin or Desktop.

NOTE:
Technical information must be provided for all server and client(s) involved in the support case scenario.

QlikView Server - System Information (ABOUT.TXT)

Open QlikView Management Console
Go to System > About
Click More details to expand all info
Mark all info below the Less details link
Press Ctrl + C OR Right click on the selection and select Copy
Open a text editor, for example Notepad
Paste the copied info, for example with Ctrl+V
Save the text file with the name "ABOUT.TXT" and attach to the support case

QlikView Desktop Client - Document Support Information (DSI)

Open QlikView desktop client
Open the document related to the support case
Go to Help > Document Support Info... OR press Ctrl + Shift + Q
Click Copy to Clipboard
Open a text editor, for example Notepad
Paste the copied info, for example with Ctrl+V
Save the text file with the name "DSI.TXT" and attach to the support case

QlikView Internet Explorer plugin - Document Support Information (DSI)

Open Internet Explorer
Go to QlikView access point
Open the document related to the support case in Internet Explorer Plugin (IE Plugin)
Go to Menu > Document Support Info... OR press Ctrl + Shift + Q
Click Copy to Clipboard
Open a text editor, for example Notepad
Paste the copied info, for example with Ctrl+V
Save the text file with the name "DSI.TXT" and attach to the support case

QlikView Full Internet Version (AJAX client) - Document Support Information (DSI)

Open internet browser
Go to QlikView access point
Open the document related to the support case in Full Internet Version (AJAX client)
Go to More > Document Support Info...
Click on the text in the Document Support Information popup
Press Ctrl + A to highlight all text in the popup
Press Ctrl + C to copy the highlighted text
Open a text editor, for example Notepad
Paste the copied info, for example with Ctrl+V
Save the text file with the name "DSI.TXT" and attach to the support case

article How to Find Mandatory Technical Information for QlikView Support Cases in Official Support Articles

How to Find Mandatory Technical Information for QlikView Support Cases

QlikView Server - System Information (ABOUT.TXT)

QlikView Desktop Client - Document Support Information (DSI)

QlikView Internet Explorer plugin - Document Support Information (DSI)

QlikView Full Internet Version (AJAX client) - Document Support Information (DSI)