https://community.qlik.com/t5/Official-Support-Articles/Installer-hangs-when-validating-the-license-file/ta-p/2151178 <DIV class="talend-tkb-migrated-content"><DIV class="lia-message-template-content-zone"> <TABLE style="word-break: keep-all;"><TBODY><TR><TD colspan="1" rowspan="1" style="width: 25%;"><STRONG>Talend Version</STRONG></TD><TD colspan="1" rowspan="1">6.4.1</TD></TR><TR><TD colspan="1" rowspan="1"> <P><STRONG>Summary</STRONG></P> </TD><TD colspan="1" rowspan="1">The installer freezes while validating the license file.</TD></TR><TR><TD colspan="1" rowspan="1"><STRONG>Additional Versions</STRONG></TD><TD colspan="1" rowspan="1">&nbsp;</TD></TR><TR><TD colspan="1" rowspan="1"><STRONG>Product</STRONG></TD><TD colspan="1" rowspan="1">Talend Data Integration</TD></TR><TR><TD colspan="1" rowspan="1"><STRONG>Component</STRONG></TD><TD colspan="1" rowspan="1">&nbsp;</TD></TR><TR><TD colspan="1" rowspan="1"><STRONG>Problem Description</STRONG></TD><TD colspan="1" rowspan="1"> <P>When running the installer from the server, after selecting a license file and clicking <STRONG>Next</STRONG>, the message below is displayed and the installer freezes:</P> <PRE>validating the license file...</PRE> </TD></TR><TR><TD colspan="1" rowspan="1"><STRONG>Problem root cause</STRONG></TD><TD colspan="1" rowspan="1"> <P>The installation log provides the following information:</P> <PRE>Using JRE home: /opt/jdk1.8.0_121/jre</PRE> <P>You must use <STRONG>JAVA_HOME</STRONG> or <STRONG>JDK_HOME</STRONG>, not JRE.</P> </TD></TR><TR><TD colspan="1" rowspan="1"><STRONG>Solution or Workaround</STRONG></TD><TD colspan="1" rowspan="1"> <P>Set <STRONG>JAVA_HOME</STRONG> to the path to your JDK, for example:</P> <PRE>JAVA_HOME=/opt/jdk1.8.0_121/</PRE> </TD></TR><TR><TD colspan="1" rowspan="1"><STRONG>JIRA ticket number</STRONG></TD><TD colspan="1" rowspan="1">&nbsp;</TD></TR></TBODY></TABLE> </DIV></DIV> Fri, 09 Feb 2024 18:22:49 GMT TalendSolutionExpert 2024-02-09T18:22:49Z https://community.qlik.com/t5/Official-Support-Articles/Installer-hangs-when-validating-the-license-file/ta-p/2151178 <DIV class="talend-tkb-migrated-content"><DIV class="lia-message-template-content-zone"> <TABLE style="word-break: keep-all;"><TBODY><TR><TD colspan="1" rowspan="1" style="width: 25%;"><STRONG>Talend Version</STRONG></TD><TD colspan="1" rowspan="1">6.4.1</TD></TR><TR><TD colspan="1" rowspan="1"> <P><STRONG>Summary</STRONG></P> </TD><TD colspan="1" rowspan="1">The installer freezes while validating the license file.</TD></TR><TR><TD colspan="1" rowspan="1"><STRONG>Additional Versions</STRONG></TD><TD colspan="1" rowspan="1">&nbsp;</TD></TR><TR><TD colspan="1" rowspan="1"><STRONG>Product</STRONG></TD><TD colspan="1" rowspan="1">Talend Data Integration</TD></TR><TR><TD colspan="1" rowspan="1"><STRONG>Component</STRONG></TD><TD colspan="1" rowspan="1">&nbsp;</TD></TR><TR><TD colspan="1" rowspan="1"><STRONG>Problem Description</STRONG></TD><TD colspan="1" rowspan="1"> <P>When running the installer from the server, after selecting a license file and clicking <STRONG>Next</STRONG>, the message below is displayed and the installer freezes:</P> <PRE>validating the license file...</PRE> </TD></TR><TR><TD colspan="1" rowspan="1"><STRONG>Problem root cause</STRONG></TD><TD colspan="1" rowspan="1"> <P>The installation log provides the following information:</P> <PRE>Using JRE home: /opt/jdk1.8.0_121/jre</PRE> <P>You must use <STRONG>JAVA_HOME</STRONG> or <STRONG>JDK_HOME</STRONG>, not JRE.</P> </TD></TR><TR><TD colspan="1" rowspan="1"><STRONG>Solution or Workaround</STRONG></TD><TD colspan="1" rowspan="1"> <P>Set <STRONG>JAVA_HOME</STRONG> to the path to your JDK, for example:</P> <PRE>JAVA_HOME=/opt/jdk1.8.0_121/</PRE> </TD></TR><TR><TD colspan="1" rowspan="1"><STRONG>JIRA ticket number</STRONG></TD><TD colspan="1" rowspan="1">&nbsp;</TD></TR></TBODY></TABLE> </DIV></DIV> Fri, 09 Feb 2024 18:22:49 GMT https://community.qlik.com/t5/Official-Support-Articles/Installer-hangs-when-validating-the-license-file/ta-p/2151178 TalendSolutionExpert 2024-02-09T18:22:49Z