article How to view Active & Expired Licenses in Support Portal in Official Support Articles

How to view Active & Expired Licenses in Support Portal

Suresh_Kumar — Wed, 28 Jan 2026 04:44:27 GMT

The Legacy Support portal has been discontinued as per Decommissioning the legacy support portal (support.qlik.com) January 23rd, 2026 .

How can I see all my legacy Qlik serial numbers or licenses?

To get an overview of your legacy serial number, contact Qlik Support by starting a chat.

Re: How to view Active & Expired Licenses in Support Portal

Felix — Mon, 15 Aug 2022 09:55:31 GMT

This is not up to date! Where can you view the licenses?

Re: How to view Active & Expired Licenses in Support Portal

Sonja_Bauernfeind — Fri, 02 Sep 2022 13:49:35 GMT

Hello, @Felix.

I verified the steps and they are still up to date. What did you experience difficulties with?

All the best,
Sonja

Re: How to view Active & Expired Licenses in Support Portal

korsikov — Wed, 30 Nov 2022 14:41:24 GMT

@Felix Qlik has plan to create new License portal.

even if the license is renewed it will show as expired on the old portal side. also any new license will not be made available in the license portal. hence the reason you are not able to see the update details

Re: How to view Active & Expired Licenses in Support Portal

menta — Wed, 05 Feb 2025 13:38:42 GMT

How can I access the licence portal, It ask me for an okta authentication, there is a different portal?

Re: How to view Active & Expired Licenses in Support Portal

Sonja_Bauernfeind — Wed, 05 Feb 2025 15:08:07 GMT

Hello @menta

The portal is still accessible as documented here. Regarding your log in errors I suggest trying with a different browser or in incognito mode to rule out cashing or similar issues. If the problem persists, please contact us through our Customer Support portal.

All the best,
Sonja

Re: How to view Active & Expired Licenses in Support Portal

Luck — Wed, 28 Jan 2026 04:18:16 GMT

hi @Sonja_Bauernfeind , is the legacy page still accessible?
I could not see it now in support menu

Re: How to view Active & Expired Licenses in Support Portal

Sonja_Bauernfeind — Wed, 28 Jan 2026 04:46:19 GMT

Hello @Luck

The Legacy Support portal has been discontinued as per Decommissioning the legacy support portal (support.qlik.com) January 23rd, 2026. This article slipped through my net for updates. I appreciate your comment!

All the best,
Sonja

Re: How to view Active & Expired Licenses in Support Portal

srajqlik — Wed, 25 Feb 2026 06:48:46 GMT

So is there is solution for this? I have lost access for all my users abruptly. I have no place to go check for licenses. It says my license expired.

Re: How to view Active & Expired Licenses in Support Portal

Sonja_Bauernfeind — Wed, 25 Feb 2026 07:12:26 GMT

Hello @srajqlik

Please contact Qlik Support using chat. We'll be able to assist you.

All the best,
Sonja

Re: How to view Active & Expired Licenses in Support Portal

srajqlik — Wed, 25 Feb 2026 07:21:53 GMT

I did. The bot just asked me to contact my account manager who is probably sleeping right now in the USA, while my whole site is down due to license not being renewed on time. Thousands of users affected. It is not evening connecting me to an Indian support agent. I have raised a ticket and counting on my lucky stars that someone will contact me while we incur losses and put patients in danger. We are one of your biggest clients. This is how we are treated.

Case: 00437097

Re: How to view Active & Expired Licenses in Support Portal

Sonja_Bauernfeind — Wed, 25 Feb 2026 07:22:54 GMT

Hello @srajqlik

Let me chase this one up for you, thanks for sharing the case number!

All the best,
Sonja

Re: How to view Active & Expired Licenses in Support Portal

Sonja_Bauernfeind — Wed, 25 Feb 2026 07:36:08 GMT

Hello @srajqlik

Support has reached out requesting the license number impacted, I believe. If you haven't already, please send it over so we can start helping you quickly. Even if expired, you should be able to locate the license itself in the management console.

Either way, we're looking into it for you internally already, and from what I can see have already reached out to the team that can extend the license for you.

All the best,
Sonja

Re: How to view Active & Expired Licenses in Support Portal

srajqlik — Wed, 25 Feb 2026 07:35:37 GMT

Thanks @Sonja. You are the only contact I have with Qlik team right now. I am still waiting for the email from Support.

Re: How to view Active & Expired Licenses in Support Portal

Sonja_Bauernfeind — Wed, 25 Feb 2026 07:45:32 GMT

Hello @srajqlik

One of my colleagues has attempted to reach you. I've passed on the link to this post and the contact info you shared in case it does not match what we have on record.

I've also deleted the post where you shared it. I want to make sure your information stays private!

All the best,
Sonja